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Job Summary

The Global Project Delivery Enablement Analyst position within NetApp's Worldwide Professional Services organization is essential for supporting the success of our Project Delivery teams, with a specific focus on our U.S. Public Sector customers (USPS). Analysts in this role are responsible for providing exceptional support services to Associate and Field Project Managers, Customer Delivery Managers, and Financial Operations teams.

As an Enablement Analyst, you will collaborate closely with cross-functional teams, actively participate in daily support activities, utilize ticket-tracking applications, and generate action reports. By fulfilling these responsibilities, you will directly contribute to the successful delivery of our PS projects, making a meaningful impact on our organization and ensuring the financial health of our PS projects. Joining the GPDE team for NetApp U.S. Public Sector presents a crucial opportunity to drive the success of our Project Delivery teams and have a positive impact on our project delivery efforts. This generalist role offers ample opportunities for learning and advancement, further enhancing your professional growth within the organization.

Interaction: 
The GPDE Analyst plays a collaborative role, working closely with Associate and Field Project Managers, Customer Delivery Managers, Financial Operations teams, Business Analysts, IT teams, and end users of our systems. Key aspects of this role include building strong relationships, being responsive, meeting deadlines, and adhering to scheduled tasks. These aspects are vital for successful collaboration with both PS delivery and management teams.

Job Requirements

• Perform problem analysis, triage, and root cause analysis, engaging technical resources when necessary.
• Proactively identify and implement process improvements.
• Exhibit strong communication skills, documenting issues clearly, developing action plans, and providing timely updates.
• Handle non-routine tasks creatively.
• Work collaboratively in a fast-paced environment, balancing changing priorities with business maturity.
• Apply learned experiences and knowledge to solve routine to moderately complex problems.
• Effectively communicate with employees in other departments and functions.
• Support queue management.
• Proficiency in basic Microsoft applications: Excel, Outlook, Word, PowerPoint.
• US Citizenship required.

Education

• Bachelor's degree in a relevant field such as Business Administration, Information Systems, or a related discipline.
• Previous experience in project delivery support or a similar role is preferred.
• Excellent customer support skills with a focus on providing exceptional service.
• Proficiency in using ticket-tracking applications and relevant software tools.
• Familiarity with business systems and applications used in project delivery.
• Ability to collaborate effectively with cross-functional teams.
• Strong problem-solving and analytical skills, with the ability to perform root cause analysis and find creative solutions.
• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Basic understanding of IT systems and processes.
• Proficiency in generating action reports to monitor the financial health of PS projects.