Job Summary

As a Program Manager, you are responsible for planning and managing programs related to the Support Account Managers (SAM) and Customer Success Managers (CSM). This role is a pivotal role in driving a transformational approach to our customer’s post sales ownership experience.

Job Responsibilities

The role focuses on building programs to drive the success of Support Account Managers (SAM) and Customer Success Managers (CSM) and to improve processes and systems. You will focus on identifying and assessing gaps to drive efficiencies and productivity within the customer success organization.  Based on your findings, you will design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark SAM/CSMs against key drivers of productivity.

 In parallel, you are accountable for driving process and system improvement too.  As a member of the team, you will work with cross-functional teams from various organizations within NetApp to drive the overall success of Customer Success organisation. This is a challenging position with the opportunity to directly impact the effectiveness and success of the sales organization and customer satisfaction.

Education & Experience

  • A minimum of 2-5 years of experience as an individual contributor 
  • Minimum of 2 years of experience with / or with Installed base churn activities is a must
  • Bachelor’s Degree from an accredited college or university, or equivalent work experience
  • PMP Certification is a plus

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

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