Director, Experienced Design Strategist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a Director, Design Strategy for Kyndryl, you’ll be a critical member of a cross-disciplinary, customer-facing team, leading innovative projects and modeling co-creative, human-centered behaviors. You’ll utilize generative research methodologies that transforms user, data, competitive, and contextual inquiries into actionable insights to inform the strategy and customer experience.

You will lead iterative validation exercises of concepts, feeding research into the design to ensure viability, feasibility, and desirability in customer engagements, and lead by effectively communicating the rationale behind design decisions.

In this role, you’ll guide the team through the providing insights, ideas, and leadership to deliver high-quality, breakthrough solutions. You’ll be an ambassador for human-centered design to co-workers, partners, and customers, building awareness and including them in the research journey. You’ll also work with Kyndryl leaders to identify high-potential customer projects and constantly look for more ways to add value to our customer’s experience.

Your product, technological, and business acumen will enable you to effectively partner with Kyndryl business and account leaders, technical strategists, customers, and Kyndryl’s alliance partners to define problems, imagine solutions and service blueprints, and enable all to bring these solutions to life.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and certification programs. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

・3+ years in design strategy applying signals, foresight, and innovation frameworks

・3+ years in scrum master or scrum system development

・2+ years in creating customer journey

・Portfolio demonstrating design success with craft, strategic thinking, leadership, human-centric customer engagement, integrated technology, and inventive solutions in a variety of contexts

・Business acumen and language to work with customers, define key business objectives and create high-level business cases

・Ability to ideate and visualize concepts through a mix of mediums

・Knowledge of user-centric design processes and methodologies

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.