Mainframe Datacom System Support Lead/SME

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• 9 to 14 Years of Experience in Mainframe Datacom Administration
• Installing, configuring, and upgrading Datacom and Datacom-related software, including applying PTFs, following  Change Management
• Tuning Datacom system parameters affecting the performance of DBDC regions and subsystems, with input from the Kyndryl Performance and Capacity Team
• Reviewing and analyzing all HIPER and High Priority fixes related to all software supported by the group and notifying appropriate management if applicable to the Kaiser Permanente environment
• Managing Datacom subsystem availability
• Performing quarterly security health checks
• Responding to security vulnerability alerts
• Maintaining license keys, as required, for any Datacom-related software in accordance with Asset Services
• Participating in Disaster Recovery activities
• Taking actions necessary, as defined by the Incident Management process, to address and resolve any incidents, problems, defects, ABENDS, or other Datacom issues
• Performing Problem determination using available monitoring software
• Referring problems determined to be the result of application code to the appropriate Kaiser team (application or DBA) to coordinate remediation activities

Preferred Skills and Experience

•Bachelor’s degree in computer science or a related field

• Engaging Level 2 Support or appropriate software vendors, as needed, to debug system Dumps

• Evaluating and requesting storage from the Kyndryl Storage team in support of software ​Upgrades.

• Notifying other KP or Kyndryl Support teams of any planned Datacom Changes that may affect their environment

• Experience in problem debugging and Vendor specific PMR ticketing procedure

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.