Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

 

Responsibilities:

Become an expert on Hypercare processes and tools.

Lead escalations and Major Incidents as required.

Engage/Coordinate with other teams outside SAP like Front end systems, Basis/Infra team to resolve Hypercare issues

Tracking and reporting activities (Weekly, Monthly) to Senior Managament

High Sense of Urgency.

  • Participates as Lead for technical team or teams of support engineers on applications or sub domain. Represent team(s) as liaison to the end users. Develop innovative team solutions to complex problems. Independently implements end- user or enterprise infrastructure/Application or services of significant complexity.
  • Applies deep broad knowledge of technology and industry trends to operate, and administer high risk critical infrastructure or software platforms and user groups of high complexity. Demonstrates technical leadership and exerts influence outside of immediate team. May act as an Incident Life cycle coordinator or service delivery lead to provide resolution for complex issues. Integrates technical expertise and business understanding to create superior solutions for HP and customers. Mentors and consults with team members and other organizations, customers and vendors on complex issues. Contributes to strategic direction for teams. Independently resolves highly complex technical issues within a given technical area. Partners with members of a team and other IT teams as appropriate; leads technical team while resolving key issues. Identifies potential escalations and proactively alerts management; leads and escalates through L3. Proactively searches for issues and provides solutions to prevent problems fromoccurring in area of responsibility including patch management. Independently reviews and manages highly complex and high risk changes to critical business systems. Provides mentoring and guidance to other technologists or developers. Participates in the Change Advisory or Technical Advisory Board. Ensures the service level management process is adhered to by continuous review with partners and business users.
  • Bachelor's degree in Management Information Systems, Computer Science or equivalent experience and a minimum of 10 years of related experience or a Master's degree and a minimum of 8 years of experience.

Knowledge and Skills:

  • Strong verbal and written communication skills and technical leadership skills.
  • Strong experience in MPS systems, SAP S4 Hana and infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and serverweb related applications).
  • Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance) .
  • Strong experience in scripting and/or programming language. Strong experience with implementation, problem analysis and solutions of infrastructure and business application environments. Foundational or expert knowledge and experience with Information Technology Infrastructure Library (ITIL). Web technologies. Exhibits a high level of initiative and integrity. Strong problem solving, priority setting, and collaboration skills. Good organizational and analytical skills.
  • Possess creative ability, consulting skills, leadership qualities, credibility and self confidence. Influencing skills and ability to work effectively in a geographically dispersed team. Demonstrated technical leadership skills. Ability to translate business needs into technical requirements and solutions.
Technical Skills
Other
Is a Remote Job?
Hybrid (Remote with required office time)
Employment Type
Full time

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