Senior Contract Lifecycle Coordinator

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Your day at NTT DATA

The Senior Contract Lifecycle Coordinator is the most senior individual contributor job within the Contract Lifecycle Management job family. They are typically responsible for all high to very high value/complexity contracts.

The Senior Contract Lifecyle Coordinator makes recommendations and decisions on handling new scenarios of contracts and would consult the Contract Lifecycle management team for advice when required.

What you'll be doing

Key Roles and Responsibilities:

• Provide a general administrative function to the Contract Lifecycle Management team, including co-ordinating meetings and logistics, filing and record keeping and dealing with basic client queries, ensuring that the relevant database is up to date and accurate
• Administer contract data for high value/complexity clients, vendors and/or sub-contractors
• Manage the activation of the contract for servicing as per the Company activation policy
• Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
• Ensure the correctness and completeness of contract information and data by verifying that all sub-documents of the contracts are included and that all detail has been completed
• Investigate or correct any identified errors or discrepancies or escalate for resolution
• Keep track of contract renewal dates ensuring they are renewed before expiry
• Escalate details of renewals that will not be executed on time to the Senior Contracts Lifecycle Coordinator
• Ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly
• Prepare and distribute required reports including renewal schedules, client schedules, contract lists, etc.
• Ensure the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy
• Leads the contract process automation
• Works towards the implementation and ongoing improvement of the contract lifecycle system/processes
• Collaborates with the Data Analytics team on delivery and presentation of KPI related data
• Collaborates with the Finance/Revenue Management team on billing/invoicing matters
• Proposes resolution for streamlining activities and taking part in projects to implement these ideas

Knowledge, Skills and Attributes:

• Meticulous attention to detail together with good organisation skills
• Excellent understanding of business needs and expectations
• Consistently deliver quality service
• Team player who contributes to the success of the teams they engage with
• Excellent client centricity
• Ability to build solid relationships with internal and external stakeholders
• Excellent written and verbal skills

Academic Qualifications and Certifications:

• Completion of a high school diploma and working towards completion of a basic degree is preferable
• Working towards completion of an ITIL certification is preferable

Required Experience:

• Solid work experience
• Solid work experience in a related environment
• Solid related experience gained within a related technology services environment
• Working experience in Service Management
• Exposure to contract Administration/Management
• 2-3 years proven experience

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.