Welcome, welcome, everyone. I will get uh right into my presentation. So my uh talk today is about uh robotic process automation and um the future of work. So, just to give you a background about who I am. Um My name is Sarah Jamo.I am the founder of Country Connect Education. I've got over 22 years uh working experience and I also hold an MB A, I'm a digital transformation specialist. Uh I'm a facilitator, a trainer and I'm a global conference speaker. In 2021. I was uh nominated for Global Technology Leadership, Digital Transformation uh leader of the year and um woman tech uh ambassador of the year. And in 2020 um I was honored to be named among the 100 Faces uh um of uh women role models in tech by German based digital uh blog. I'm also a president and a founder of uh a tech foundation called Tech Women uh foundation that empowers girls with uh the skills of the future. If you'd like to connect with me, uh please uh hop on to linkedin and uh connect with me. Uh just a little bit about myself. I just find that. Um it's uh it's usually very useful when people know the person that they are dealing with. So I am a family woman and uh for me, family comes first, I am a mother of three daughters.

Um My first daughter is 20 doing second year university and she's studying actuarial science. My um second daughter is 15 years old and she's a talented fashion designer. And then I've got a little baby who is five years old who just enjoys life and a carefree life. And uh um my husband is a construction project manager. So getting uh straight into just our company who we are and what we do, uh we are come to connect education. Uh There's a website there. This is a company that I established 14 years ago. And uh we specialize in robotic process automation, artificial intelligence, chatbot. Uh We distribute uh cybersecurity and uh we also do um vulnerability testing, we distribute uh it hardware and uh computer uh equipment. We also develop customized learning management systems. We do coding and robotics for schools.

And um we also train leaders with uh four ir skills. So what are my objectives for this? Um uh Talk? I would like to help the participants to gain an understanding of how the future of work could possibly look like and uh as well as to inspire participants to prepare for the future of work because uh uh the future of work is here. So when I was thinking of preparing uh this talk. Um I decided to focus on how the future of work will look like. Uh by 20 twe 2030 there's quite a lot of publication and a lot of talk that's going around, uh how the future of work will look like in uh 2030. So, um it's always a good idea to actually define what these buzzwords are. Uh Everybody is talking about the future of work. Uh The question is what really is the future of work? Basically, the future of work is um is shaped by a workforce uh that, that is uh really embedded into using transformational tools. It's a very transformed uh workforce that is driven by the deployment of artificial intelligence and other digital platforms.

And as uh my talk is um looking at the impact of uh robotic process automation on the future of work, I thought I would also define what uh RP A is. Uh I hope uh people have an understanding what RP A is. Uh Basically, it is uh just uh a software platform that um really performs the repetitive uh mundane roombas work that human beings do. So these are software robots that you can train to actually um uh perform specific tasks that uh human beings uh perform for as long as the task is uh Ruba. And uh it's a repetitive uh task, those tasks can be automated by RP A. So when I was uh looking at um uh how and contemplating on how the future of work uh will look like I thought I would adopt uh the PW uh C model so that the PW model has uh actually looked at the four possible worlds uh that uh will exist uh in the future of work. So, they are saying, uh there's uh the yellow world uh where humans come first. There's the red world where innovation reigns supreme. Uh They're also saying, uh you know, there will be the green world where there's just uh the consciousness uh towards um uh the social responsibility, to the ecological nature. And then there's uh the blue world where the corporate um is king.

So I got to dive into these uh specific uh worlds just to understand what the implications are for each world. So if um we get into the real world, the proposition is that in this world, innovation will reign supreme. So this is a world where um innovation will be, will be the norm. Uh It will be a perfect incubator for innovation with organizations racing to give consumers what they need digital platforms and technology um will enable those winning ideas to come to the fore. And uh you know, the, the, the, the the organizations who allow for specialists to be able to develop these ideas and um you know, make a profit out of it. Uh Businesses will be big on uh creating personalized uh solutions and we're already seeing this uh uh happening. Uh Currently, um the downside of that would be that uh there will be lack of loyalty uh from the company towards uh employees. Um uh Because there will just be this whole big drive for innovation and just what is the next big thing that can be created for us to be able to meet the, the, the the the needs of the customer or the consumers in the blue world. I also argue that we're already starting to see this uh where global firms uh you know, seek to become larger and more powerful. And there's even a suggestion that uh these um global firms might even be much powerful and more influential than even national states.

Um in this world, permanent roles enjoy excellent uh rewards as uh um in demand, contract workers with specialist skills as well. The chief people, officers and the hr um uh personnel become more influential and very important people in this world. Um Human efforts, automation analytics, innovation will all come b uh towards uh just pushing performance to its limit. However, the workers will have to pay a price for this. The price that the workers pay in this world. The blue world is uh both the, the, the data and uh the health. Let's explore how the green world do look like. Uh the, the, the green world really, like I said is um where there's a consciousness uh of uh social responsibility. So social responsibility becomes key companies uh uh in this world, promote a strong ethical and ecological agenda. Uh In response to public opinion, as we are seeing now, people are more conscious about climate change and uh what contributions that uh companies are making towards.

Uh um you know, uh climate change. And um we'll see more international legislation around this and uh companies or Corporates will be required to um you know, adhere to this uh legislations uh organizations will have, will have to balance and um um have a trade off between making uh immediate financial gains and long term societal good.

And uh there'll be um there'll be a requirement on organizations to be able to, to report data in real time uh in terms of uh their legal requirements, especially for um uh companies that are listed, the yellow world. That's where, uh you know, there's the element of uh uh collectivism uh in this uh in this world, collectivism, uh you know, community, social consciousness is very big. Uh In fact, society uh pulls together and advocates for sustainable long term goals. The focus on the workforce um is no longer just on customers as we see now, it is also on the, on the workforce, on the employees. So employees seek for greater meaning and relevance in what they do and they want flexibility and autonomy as we have seen uh since the pandemic, a lot of people now are pushing for that uh you know, flexibility and autonomy. Um however, there will be the ongoing central conflict between attack and automation. So then if that is the scenario and this is how the f the the future of work will look like what skills will be needed. Um The skills that will be needed to be problem solving skills, uh adaptability, collaboration, leadership, creativity, uh and innovation. So how then will the future of uh the workplace look like?

Uh um most of the workplaces or the best workplaces will have quite uh different areas uh where workers have choices on how they work. OK. Uh You know, do workers uh uh you know, uh work from home, do they go in? And if they go in uh really all people need a space where they can actually sit and just do their work if it's for that two or three hours that they're in the in the office space um and um and, and move away so there will be temporal work spaces. Uh So we'll see that uh the permanent desks, so permanent uh sitting um arrangements where people go to work and they sit will be eliminated, smaller individual organizations will mushroom, there will be more smaller Corporates uh with so much opportunity for collaboration. Uh As uh as you know, building big Corporates who carry uh big costs, less hierarchy, everyone will be a leader. Uh There will be emphasis on uh wellness as we are seeing now, there's just a whole new rise uh for, for mental um mental health in the workplace. And uh the chief of um of work will be a very important role in this uh in this world. Um So now let's uh explore and look at uh the impact that RP A will have on the future of work because the robots will be doing most of the work. Uh You'll find that a lot of companies will actually not uh want to uh employ permanent staff.

So there will be a lot of freelancing that will be happening. People will be going solo and there will also be uh collaborations that will be happening where people combine together the different skills that they have so that uh they can serve uh um uh an organization that is looking for those specific skills, entrepreneurship skills will be key uh creative problem solving uh will be high demand, commitment to lifelong learning will also be key.

OK. So what do you need to, to do to win as an individual um in the future of work? Uh I have said embrace RP A, it's here to stay. Um So you need to look at risk killing yourself, remain committed to continuous learning, pursue your passion because RP A is freeing up employees from doing repetitive mundane work. Uh It then allows many employees to have uh to have uh extra time on their hands to be able to do parts of their work that they are more passionate about whether it's connecting with the customers and so on, take charge of your career and reshape it in line with your passion.

Don't be afraid to take on uh new paths. OK. And then what is the responsibility from uh the organization point of view? Uh So organizations need to change their company culture to one that nurtures and encourages innovation and agility. They need to embrace uh the hybrid work model.

They need to reimagine um the benefits that comes with uh people having autonomy and flexibility in the way they work. Organizations will need to communicate with empathy. Um So that people understand why, why RP A is being implemented and they need to be careful about getting employee buy in when they implement uh this RP A, implementing new models of organization structure and leadership and reward system will be very key for organizations that are going to win and implementing centers of excellence will be very, very useful.

And the organization also needs to commit to risk killing its people so that people can acquire the new skills or the skills of the future. Thank you so much. Uh uh Yeah, the future of work. Yeah.