Responsible for a variety of hardware and software solutions across all life cycle stages, this is a key member of the voice team in Europe. You will be responsible for partnering with business customers & leaders to provide quality data & services

  • Manage & track that service targets are met and adhered to, implement process improvements.
  • Identify and implement service maturity model improvements - modernize toolsets, platform migration, process controls.
  • Vendor engagements & service improvement leadership. Ensuring GE requirements are met, or exceeded with appropriate service, billing and improvement opportunities.
  • Engage regional & BU leaders for service roadmaps, and technical improvements - ensure BU needs are met through appropriate technology.
  • Implement process change and automation to ensure appropriate service and billing controls.
  • Act as a service expert for the operational & BU teams for service & support escalations. Maintain deep
  • expertise & knowledge in the domain space & share with operational counterparts.
  • Drive customer experience & NPS for the mobile telephony product.
  • Develop & implement processes to reduce cost & improve customer satisfaction.
  • Maintain the accuracy of the mobile inventory across GE.
  • Partner with internal billing & finance teams to ensure appropriate controls.
Technical Skills
Is a Remote Job?
No
Employment Type
Full time

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