Associate Technical Account Manager

About the Role:

Join
Yardi as our new Associate Technical Account Manager (ATAM) and play a pivotal
role in reshaping the Senior Living sector! We're on the hunt for a tech
enthusiast who's passionate about delivering exceptional customer service. In
this role, you'll be the go-to expert for troubleshooting and resolving complex
software issues through phone and email, utilizing Yardi's state-of-the-art
product suite. Your contribution will go beyond just support - you will
actively collaborate with our team to drive continuous improvements and
advancements in our products, ensuring our clients receive nothing but the best
and stay ahead in a competitive market.

What You’ll Do:

·

Research, analyze and use your
problem-solving skills to troubleshoot application issues.

·

Use your strong interpersonal skills
to help train clients on new features and functionality.

·

Perform data mapping, conversions
and support software customization based on client requirements.

·

Collaborate with internal teams in
training, conversions, sales and development on a regular basis.

·

Build rapport with clients and
perform systems and business process reviews and make recommendations on best
practices.

·

Collaborate
closely with team members across the US, actively contributing to the
collective success of the team.

Who
You Are:

·

Bachelor’s degree in Business,
Accounting, Information Management, or Healthcare.

·

Prior
experience working in a customer support role setting and managing expectations.

·

Project
management, accounting, property management, or healthcare background.

·

Strong
proficiency in MS Office Suite and Outlook.

·

Excellent
written and verbal communication skills.

·

Phenomenal
customer service skills and desire to go the extra mile.

·

You
are a faster learner and can learn new concepts quickly.

·

Excellent
attention to detail and the ability to prioritize effectively.

·

High
comfort level troubleshooting and problem-solving issues.

·

Great
people skills and the ability to be personable and professional.

·

Flexibility,
and the ability to manage changing priorities.

Ideal to have:

·

Previous technical support and
application troubleshooting.

·

Prior experience with Yardi software.

·

SQL, Basic server and web server
knowledge.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi
is more than just a software company – we are dedicated to creating a positive
impact in our communities. Annually, Yardi extends philanthropic support to
organizations chosen by our employees. Our team has contributed to over 350
nonprofits globally, demonstrating our commitment to various causes and
communities.

Our
award-winning culture, consistently recognized by Glassdoor's prestigious
"Best Place to Work", fosters support, collaboration, and growth. We prioritize
your well-being with comprehensive benefits, including 100% paid employee
medical premiums, company profit-sharing plan, and flexible work arrangements.

If
you are looking for a rewarding career that combines technical prowess and outstanding
customer service, this is the opportunity you've been waiting for. Join us and
be part of a team that empowers clients worldwide with innovative solutions and
exceptional service!

#TeamYardi. #YardiCareers #hiring

Salary
$68,480 - $72,000 CAD

Yardi
is an equal opportunity employer that is committed to inclusive, barrier-free
recruitment and selection processes. If contacted for an employment
opportunity, please advise if you require accommodation at any stage of the
recruitment process.

All
submissions for open positions should be received through Yardi’s applicant
portal, accessed from Yardi’s corporate website.

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