Technical Account Manager

Are you an individual with a robust technical acumen coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager on our dynamic Senior Living team and become an integral part of revolutionizing senior living experiences. As a Technical Account Manager (TAM), you will be a proactive partner empowering our esteemed clients with top-tier consultative insights, seamless implementation processes, ongoing system support, and tailored professional services. As a Technical Account Manager at Yardi, you'll enjoy a collaborative and growth-oriented environment while spearheading the transformation of the senior living landscape.

What You’ll Do:

• Up to 50% travel to client locations demonstrating and training Yardi Products.
• Perform product implementation and conversion services for assigned clients.
• Analyze and interpret client operational needs and determines initial system configuration accordingly.
• Perform data mapping and conversion, user training, and other services to ensure successful software deployment.
• Advise and institute best practices relevant to clients in the application of Yardi products.
• Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations.
• Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application-specific issues.
• Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices.
• Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains using Yardi software.
• Manage continued software integrations, maintenance, and updates in collaboration with clients.
• Research, analyze, and resolve software functionality and reporting problems for clients.
• Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution.
• Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.
• Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent experience in the property management industry.
• 1- 2 years of Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests.
• Proven project management experience and customer relationship management skills.
• Demonstrate successful collaboration with Cloud Services, development, and escalation teams.
• Independent, sound decision making and problem-solving skills.
• Excellent written and verbal communication skills.
• Client-centered commitment and focus.
• Competence in some of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
• Proven ability to treat all employees and clients with respect and dignity.
• Understanding of property management industry and best practices.
• Working knowledge of accounting practices.

Ideal if you have:

• Ability to configure and manage networks and peripherals.
• Experience with HTML/Cloud Services.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 8,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. We're committed to making a positive impact in our communities. Each year, the company distributes philanthropic aid to organizations selected by its employees. In 2022, our employees supported more than 350 nonprofits worldwide.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

Join our exceptional team of TAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now! #YardiCareers #TeamYardi #hiring

All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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