Associate Technical Account Manager

About the Role:

We're on the hunt for individuals who bring together
technical aptitude and a customer-centric approach to join our YES Energy
Client Services team in the role of Associate Technical Account Managers
(ATAMs). As an ATAM, you'll be at the forefront of leveraging our
state-of-the-art Utility Billing software, a powerful tool engineered to
meticulously track energy consumption, pinpoint leaks, alert relevant
stakeholders, flag invoice discrepancies, and recover excessive charges. In
this role, your billing oversight and customer service excellence will be the
driving force behind ensuring our clients receive top-notch service and
reliable billing solutions.

What You’ll Do:

• Billing Oversight: Thoroughly review utility data to
  pinpoint any discrepancies in our billing processes.
• Customer Support: Provide efficient and effective
  customer support, aiding clients in troubleshooting issues and navigating our
  client dashboard.
• Tool Proficiency: Become an expert in Yardi's utility
  billing tool and conduct client training sessions to ensure they maximize its
  benefits.
• Property Support: Utilize research and
  problem-solving skills to assist client properties across the United States.
• Invoicing Management: Maintain a keen eye on missing
  invoices and approvals, ensuring no vital billing components are overlooked.
• Quality Control: Collaborate with client properties
  to ensure billing meets quality standards and key performance indicators.
• Data Management: Apply meticulous attention to detail
  in making necessary system adjustments and ensuring data accuracy.
• Communication and Resolution: Communicate effectively
  with clients, addressing billing exceptions promptly and working towards swift
  resolution.
• Project Contribution: Support special projects as
  required and prepare diligently for upcoming billing cycles.

Who You Are:

• Bachelor’s Degree in Business,
  Finance, Math, or Computer/Engineering Sciences; or an equivalent combination
  of education and experience.

• Proficiency in
  troubleshooting and providing remote support using virtual tools to assist
  customers effectively.
• Solid understanding
  of accounting and billing principles.
• Competency in MS
  Office Suite and Outlook.
• Exceptional written
  and verbal communication skills for delivering top-notch customer support.
• Robust customer
  service abilities, with a genuine commitment to exceeding client expectations.
• Keen attention to
  detail and a track record of methodically following processes to ensure
  precision and productivity.
• Capability to
  handle multiple priorities within deadline-driven settings.
• Strong
  interpersonal skills and a collaborative team-oriented approach.
• Adaptability and
  the capacity to pivot in response to changing priorities for efficient task and
  project management.

Ideal to have:

• Prior training experience.
• Prior property management experience.
• Yardi Voyager experience.

Real Estate runs on Yardi. About Us:

Yardi
pioneers the property tech industry by seamlessly blending 40 years of tradition
with forward-thinking innovation. We’ve created a team of more than 9,000
employees in over 40 locations around the globe dedicated to making great real
estate software products. We offer a dynamic work environment, comprehensive
training programs, and abundant opportunities for career growth.

Discover
the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work environment.

Join our exceptional team of ATAMs and embark on a rewarding
journey where you can make a significant impact on the real estate industry.
Apply now!

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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