Transformation Consultant - ServiceNow

Make an impact with NTT DATA
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Your day at NTT DATA

The primary objective of the Transformation Consultant is to work on strategic projects that addresses a client’s organisational needs. This role participates in the delivery of the client’s business transformation by using Information Technology to create new business transformation opportunities. This role develops and maintains knowledge of evolving trends in one or more emerging technology areas and apply these to define opportunities for client organisations to deliver new business capabilities, profitable business growth, as well as competitive cost efficiencies. This role engages with client stakeholders within existing NTT Ltd.'s accounts as well as providing sales with support to convert new accounts and create sales opportunities for these clients. This role is a subject matter expert with excellent business acumen, preferably with experience within one or more industry or horizontal domains. This role works closely with internal stakeholders and leverages their knowledge and experience around technology as well as their chosen vertical industry knowledge and provides information and support to these stakeholders that will enable successful sales and services engagement with the client.

What you'll be doing

Key Responsibilities:

• Works on strategic projects and provide recommendations that address a client’s organizational business problem.
• Uses their expertise to ensure that client engagement skills identify and analyze client problems providing organization with opportunities for market share.
• Outlines the end-to-end solution set to enable the client’s business transformation.
• Estimates the scope of consultant and/or architect effort and accurately estimate project time required for completion.
• Continuously searches for opportunities to innovate solutions for the client thereby improving the client’s business and ensuring business development for the organization.
• Participates in the facilitation of client-facing workshops.
• Conducts presentations related to both IT and business issues.
• Assists with the design and methodology required to address IT and business issues in a professional and knowledgeable manner enabling the client organization to achieve their stated outcomes.
• Collaborates with Sales by assisting with the presales process with clients which may include conducting meetings, writing proposals, proposing solutions, and delivering presentations.
• Offers detailed technical support to relevant pre-sales architects in the development of strategic roadmaps for domain specialization.
• Continuously monitors client satisfaction and ensures the completion of assignments.
• Works closely with internal stakeholders in proposal development and other business development activities.

Knowledge and Attributes:

• Moderate domain/industry expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management.
• Knowledge and understanding of IT industry environment and business needs.
• Excellent understanding of business transformation coupled with strategic thinking ability.
• Strong problem-solving and analytical skills.
• Interpersonal skills with the ability to develop and maintain strong stakeholder relationships.
• Ability to work with a variety of internal and external stakeholders to ensure that the delivery of business transformation.
• Extensive knowledge of systems, software, and programing languages.
• Ability to focus on detail with an understanding of how it impacts the business strategically
• Excellent client service orientation.
• Ability to work in high-pressure situations.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.
• Ability to facilitate workshops with senior level clients.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology and/or Business Management or a related field.
• Certified Management Consultant (CMC) preferred.
• Relevant industry-specific accreditations and/or affiliations preferred.

Required Experience:

• Seasoned experience in a consulting or IT role within a large scale (preferably multi-national) technology services environment.
• Seasoned experience in integrating the solutions for particular projects with the business domain, enterprise concerns, industry standards, established patterns, and best practices.
• Seasoned transformational consulting experience.
• Seasoned experience in running discovery workshops, linked to presenting findings back to the client as well as capability to interact and resolve any areas when challenged on findings and or recommendations in a collaborative and successful manner.
• Seasoned business development and pre-sales experience.
• Seasoned management consulting and business transformation track record.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.