Senior Associate Specialist - Infrastructure and Operations

Make an impact with NTT DATA
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Your day at NTT DATA

The Senior Associate Infrastructure and Operations Engineer is a developing subject matter expert, responsible for ensuring the availability of the infrastructure service platforms and/or software.

This role responds to situations where standard procedures have failed to fix problems in non-functioning infrastructure service platforms and/or software.

This role designs system configurations, documents and manages the installation of a new network, and maintains and upgrades existing systems as necessary and later support the operation of overall IT services offered by the company.

What you'll be doing

Key Responsibilities:

• Performs operational tasks to resolve all incidents / requests in a timely manner and within agreed Service Level Agreement (SLA).
• Update tickets with resolution tasks performed.
• Maintains network and services availability by performing maintenance and health checks.
• Supports, assists or leads engineering, design and problem isolation.
• Provides third level support to all incidents, requests and identify the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Escalates all tickets to seek right focus from other teams, if needed continue the escalations to management.
• Establishes monitoring for platform infrastructure.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Performs any other related task as required.

Knowledge and Attributes:

• Knowledge in Microsoft Solutions, i.e. design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration.
• Understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement.
• Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform.
• Understanding of server and desktop hardware/operating systems, networks, firewalls.
• Good oral, written and presentation communication skills.
• Knowledge of IT infrastructure management processes, techniques, risks and best practices.
• Knowledge of infrastructure technologies such as system management, system/network administration and development.
• Knowledge of server administration, data center operations, project and change management principles and practices.
• Ability to facilitate discussions in order to address emerging problems and opportunities.
• Ability to handle multi-task, set priorities and meet deadlines.
• Knowledge and understanding of information systems technology areas.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information Technology or a related field.
• Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications.

Required Experience:

• Moderate level of experience in similar IT roles, with a focus on IT infrastructure engineering and operations.
• Proven working experience in a large-scale organization.
• Moderate level of experience with IT frameworks: ITIL, MoF, CoBIT, Run SAP.
• Moderate level of experience supporting IT infrastructure and service delivery.
• Moderate level of experience working with vendors and/or service providers.
• Moderate level of experience, judgment and drive to plan, make decisions and accomplish individual and team goals.
• Moderate level of experience working in a team-oriented, collaborative environment.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.