Your opportunity
As a New Relic Support Engineer you know more about our products than any other function, and you feel a sense of pride and happiness helping customers through their never-seen-before technical issues. We are serious about keeping our skills sharp, so we can provide extraordinary assistance in a constantly evolving technical landscape. We emphasize training, knowledge, collaboration and customer empathy — your learning opportunities are vast!

You will collaborate with fellow Support Engineers to creatively and passionately tackle customer problems, while honing your technical skills. You will use your insight and inventiveness to help us identify recurring or systemic problems and suggest ways we might address them. You are committed to equity and inclusion, and eager to work with a team that cultivates and celebrates intersectional diversity.

Are you ready to become our next Technical Support Engineer?
What you'll do
  • Collaborate across teams to assist in solving complex technical customer problems across our product suite
  • Strong analytical and technical troubleshooting skills
  • Impeccable customer service skills and display genuine empathy towards customers.
  • Work closely with our software engineering teams to resolve advanced customer issues.
  • Support New Relic customers by resolving various installation, configuration, and data exploration requests.
  • Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
  • Advance your skills through additional training and exposure to other features and capabilities of our Products

This role requires
  • Strong analytical and technical troubleshooting skills
  • Minimum 1 year of  experience delighting customers in a technical support role or related customer facing role.
  • Impeccable customer service skills and genuine empathy towards customers.
  • Ability to work a flexible schedule in a 24/7/365
Bonus points if you have
  • Experience with Identity and Access Management
  • Experience with New Relic products
  • Experience with CRM or ticketing tools
Is a Remote Job?
Hybrid (Remote with required office time)

New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle. The world’s best engineering teams rely on New Relic to...

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