Job Description Summary

Responsible for delivering “best-in-class” customer experience for telephony technologies in the EMEA region, which includes both landline and mobile telephony services. This position will be responsible for the delivery of highly complex cross disciplined programs that span multiple organizations, customer support and operations, as well as partners. S/he will be responsible for defining and executing programs, and tracking and monitoring key metrics to ensure milestones are met on time and on budget. S/he will be responsible for leading telephony resources in EMEA region.

Job Description

Essential Responsibilities:

In this role, you will:

Your responsibilities will include:

• Regional representative for all GE HealthCare provided voice products and services, responsible for operations, deployment and managing financials including cost savings of these services in the Europe region: GCOM (current global PBX platform) Legacy PBX, Electronic Voice Mail (EVM), PFax/EFax, Mobile Telephony Services.
• Leader for all GE HealthCare platform solutions contractors working on providing telephony products and services in the Europe Region including landline, mobile
• Driving key programs and initiatives in the Europe Region
• Support the transition from current GCOM vendors to a future solution

Your primary program responsibility will revolve around advocating and delivering single dialtone strategy across Europe region by defining and implementing processes for coordination and communication between organizations and with stakeholders, working in close cooperation with our internal teams (Platfrom Solutions, Digital Workplace, Network, Cyber, etc) to successfully deliver telephony services across Europe region.  In addition, you will also be asked to establish governance structure that identifies key performance indicators, sets milestones, and establish reporting cadence for both internal and external audience as required.

Alongside with that, you will also be responsible for continuously track and monitor program status and metrics to ensure milestones are met, and internal & external delivery commitments are met.

You will be leading cross-disciplined resources to deliver team commitments

Resolve day-to-day issues related to strategy implementation. Escalate issues that impact the client and/or strategic initiatives.

Participate in key telephony initiatives as a project member executing defined tasks to achieve defined project goals.

Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.

In this role You will:

• Collaborate with business and functional partners and technology leadership in defining functionality and specifying requirements
• Outline multi-generational project strategy aligned to deliver on the expected outcomes
• Define execution methodologies and project management practices to be followed by all projects within the program
• Organize project teams comprising from internal and external technical and functional experts based on budget, scope and timeline
• Manage day-to-day execution of multiple interdependent projects by working directly with global technical teams
• Coordinate execution across multiple projects and drive shared approach and outcomes tracking
• Support execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Manage project risks, scope changes and other non-standard events throughout the life of the project
• Manage stakeholder communication and progress reporting at various levels of the organization including leadership and executives
• Ensure quality of deliverables is verified and matching stakeholder expectations
• Track project outcomes realization and customer satisfaction levels through established metrics against service level.
• Ensure lessons learned are collected
• Perform initial and final financial reviews, and ensure ongoing budget tracking

Basic Qualifications:

• Proven experience using project management methodologies to deliver business value and drive significant change across an organization
• Experience managing budgets including budget and spend
• Strong understanding and knowledge of various project and portfolio management methodologies with track record of implementing shared standards for large organizations
• Strong leadership skills with ability to influence outcomes and organize teams to attain shared goals
• Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization
• Self-starter - requires minimal direction to accomplish goals
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
• Experience working with others on a global basis
• Applies knowledge to coach and mentor others
• Strong analytical and strong problem solving skills -communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
• Ability to plan and provide structure and organization in a fast paced, changing environment.
• Effectively manages risk and uncertainty for self and team.
• Ability to decompose problems and make decisions when problems or solutions are not 100% defined
• Evaluates products & processes to assure compliance.
• Measures the impact of trends (cyclical or a shift) and takes action.
• Demonstrated experience leading and influencing across a complex, global matrix organization.
• Influences and energizes others toward the common vision and goal.
• Experience with voice solutions, vendors (Mobility, end user devices and technologies, PSTN, T1, PBXs, utility & cloud based voice services)

Business Acumen:

• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
• Ability to interact at all levels of the organization.
• Excellent written and oral communication skills and the ability to interface with senior leadership with confidence and clarity
• Ability to understand and communicate complex business, and technical concepts clearly and accurately 

Personal Attributes:

• Strong analytical, project management, and organizational skills Strong oral and written communication skills Ability to work under tight deadlines and to prioritize under pressure
• Change oriented – actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
• Ability to work independently on projects and a sharp eye for detail
• Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
• Positive, enthusiastic and confident attitude

Desired Characteristics:

• Ability to consult customer on alignment of outcomes and desired technical solutions at an enterprise level
• Ability to Analyze, design, and develop a software solution roadmap and implementation plan based upon a current vs. future state of the business.
• Working knowledge of configuration choices and related cost, compliance, technical implications; Experience with complex solution configurations.
• Knowledgeable of full range of solution catalog within a business unit and able to discuss overall solution at depth.
• Able to lead early stage customer interactions; Guide customers as they develop confidence and comfort with approaches and integrate with their legacy tech investments
• Possess extensive knowledge of full solution catalog within a business unit and proficiency in discussing each area at an advanced level
• Demonstrated ability to work with and/or lead blended teams, including 3rd party partners and customer personnel.
• Strong interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
• Proven analytical and problem resolution skills
• Ability to influence and build consensus with other Information Technology (IT) teams and leadership
• Innovates and integrates new processes, methodologies, and technology into portfolio
• Ability to evaluate technology to drive features and roadmaps, mapping technology trends to internal vision and strategy
• Understands the value of change and is willing to pivot direction to embrace different ways of working
• Able to balance value propositions for competing stakeholders and develop recommendations that meet all needs
• Experience building scalable, optimized processes and platforms
• Organized, thorough, and detail oriented
• Collaborates well with others to solve problems and actively incorporates input from various sources 
  Eager to learn, shares ideas, encourages and accepts feedback well
• Well-developed and established analytical and problem skills is a huge plus
• Influences and energizes other toward the common vision and goal to maintain critical momentum during high-stress times
• Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes from the customer's viewpoint

Note

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information