Platform Operations Technician Senior (III Shift)

Would you like to work with cutting-edge technology?

Would working with prestigious global brands excite you?

Join our Platform Operations Team

Our Platform & Reliability Engineering team collaborates across our organization to ensure the performance of our global content-delivery platform. We ensure our platform operates safely, reliably and adapts based on customer demand. We establish and monitor Key Performance Indicators, make configuration changes safely and oversee and operate over 300k+ servers in Akamai's global network.

Partner with the best

This is an opportunity to work in a large scale, global network operations department. Working directly with Akamai's product you are involved in every facet of Akamai's network operations. You can contribute to Akamai's success while being part of a very important team.

As a Platform Operations Technician Senior, you will be responsible for:

• Monitoring, troubleshooting and resolving server and network problems
• Working with various internal and external stakeholders to narrow down problems and achieve resolution
• Documenting information in the Trouble Ticket system for communication to other staff
• Ensuring SLA's are achieved and Platform Operations work quality expectations are met
• Diagnosing troubles identified by network, monitoring and working to resolve issues
• Escalating properly during the incident - acting as phone SME

Do what you love

To be successful in this role you will:

• Be willing to work on III shifts (21:30-5:30 in the winter, 22:30-6:30 in the summer)
• Be able to work 50% time from the Cracow Office (ul. Opolska 100, Krakw)
• Be experienced with implementation and support of large, complex, IP-based networks or equivalent experience - nice to have
• Have understanding of routing and routing concepts, system and network troubleshooting
• Demonstrate knowledge of Internet protocols
• Have experience with UNIX system administration or equivalent
• Display solid analytical and problem-solving skills
• Have good communication and written skills to articulate technical information to internal teams and external customers

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!