Amanda
Hughes
Founder & Managing Director at Clearest Blue, LLC
"Navigating Complexities of OmniChannel Communications"
"Navigating Complexities of OmniChannel Communications"
08 - 2:30 PM EDT/New York (See in local time)
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04//2024 2:30 PM
04//2024 03:10 PM
America/New_York
#WTGC2024
"Navigating Complexities of OmniChannel Communications"
#WTGC2024
"Navigating Complexities of OmniChannel Communications"
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"Navigating Complexities of OmniChannel Communications"
"Navigating Complexities of OmniChannel Communications"
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Session: Navigating Complexities of OmniChannel Communications
So, your Customer Service team has developed a strategic plan to create an exceptional customer experience. They recognize the importance of unifying data across all forms of communication including voice, email, chat, SMS, social platforms, and mobile devices. Now they’re ready to explore potential Contact Center upgrades and/or replacements that will better support their vision to create a seamless brand experience.In this session, we'll unlock 5 key strategies that will lead your organization to a highly successful deployment. Each component will be covered in-depth so you walk away with the tools to lead your team through an effective evaluation process.
Key Takeaways
- Engage the Right Team for the evaluation process
- Invest in a Requirements Analysis – it pays in dividends
- Re-image the Request for Proposal (RFP)
- Avoid the pitfalls of Demo Fatigue
- Negotiate, Negotiate, Negotiate!
Bio
Serving as Founder and Managing Director of Clearest Blue, Amanda Hughes has created an organization to help clients navigate the crowded and often complex landscape of cloud-based Contact Center solutions. Clearest Blue has developed a methodical approach to the evaluation process that helps customers identify and apply meaningful technology to achieve their CX business goals.Amanda has spent the last 25 years building a career in technology services. She’s held a wide variety of positions in both Sales and Operations which affords a unique perspective on the challenges that typically arise when implementing new solutions.
