Alli
Tiscornia
Chief Customer Officer at ChurnZero
"Increasing NRR and GRR through Customer Success "
"Increasing NRR and GRR through Customer Success "
10 - 9:50 AM EDT/New York (See in local time)
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04//2024 9:50 AM
04//2024 10:10 AM
America/New_York
#WTGC2024
"Increasing NRR and GRR through Customer Success "
#WTGC2024
"Increasing NRR and GRR through Customer Success "
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"Increasing NRR and GRR through Customer Success "
"Increasing NRR and GRR through Customer Success "
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Session: Increasing NRR and GRR through Customer Success
Conventional wisdom states that increasing customer retention by 5% increases profits by 25% to 95%. Is your Customer Success team and tech stack up to the challenge? Join ChurnZero’s Alli Tiscornia to learn how to leverage technology and data to improve the customer experience, increase revenue and retain more customers in any economic environment. You will learn about effective customer segmentation, digital automation, using AI to enhance productivity and the role of customer data to alert you to customers at risk of churning.Key Takeaways
- How to leverage customer insights to scale your product
- Why scaling the right product will contribute to your business’s bottom line
- The best ways to ensure customers are getting value from your product
Bio
Alli Tiscornia is the Chief Customer Officer at ChurnZero. Alli is a Silicon Valley technology industry veteran with more than 20 years of experience in both Customer Success and complementary customer-centric roles. She has held leadership positions managing Customer Success, professional services, implementation, onboarding and support organizations.