Associate Technical Account Manager

About the Role:

Are you tech-savvy with a knack for top-notch customer
service? Join our Public Housing Team as an Associate Technical Account Manager
(ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear:
deliver exceptional customer support, prioritize resolving software issues, and
work closely with our valued clients. When you join Yardi's Public Housing
Team, you're not just taking a job; you're joining a group of dedicated
professionals with a shared passion for making a meaningful impact in the public
housing industry.

If you're eager to combine your tech skills with a
customer-first approach, this is the team where your career can truly thrive.

What You’ll Do:

• Provide exceptional customer support during product
  implementations and go-live processes, ensuring a smooth and seamless
  experience for clients.
• Utilize your problem-solving skills to effectively
  troubleshoot application issues, proactively addressing challenges and finding
  effective solutions.
• Follow up on any issues that require additional research or
  information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting
  cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting
  coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Public Housing team members across
  the US, actively contributing to the collective success of the team.

Who You Are:

• High comfort level with troubleshooting and providing live
  support over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills,
  enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go
  the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow
  processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities,
  ensuring efficient management of tasks and projects.

Ideal to have:

• Bachelor’s degree in Business, Public Administration,
  Psychology, or related field.
• Knowledge of accounting principles, which will enhance your
  understanding and ability to address client inquiries related to financial
  processes.
• Previous experience in technical support and application
  troubleshooting, providing you with a strong foundation for this role.
• Previous experience working in the Public Housing sector.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you're ready to be part of a dynamic team, committed to
driving excellence in public housing solutions, we invite you to apply and
become a key player in our mission.

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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