L2 Network Support Engineer

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

For our NOC we are looking for a skilled certified network engineer on L2 level with knowledge of Cisco technologies and CCNA certification.

The primary responsibility of our Network Support Engineer is to ensure that our client IT infrastructure and systems remain operational. Proactively identifying, investigating and resolving technical incidents, requests and problems and restore services. Review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

What you'll be doing

Key Responsibilities:

• Provides second level support to all incidents, requests and identifying the root cause of incidents and problems
• In-depth troubleshooting of and resolving of incidents
• Implements service requests and changes
• Identifies problems and errors before they impact a client’s service
• Plans and executes approved maintenance activities
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
• May also contribute to / support on project work as and when required

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• CCNA Certification
• CCNP Certification/full knowledge
• Moderate years of relevant managed services experience
• Moderate level knowledge in ticketing tools
• Good level of English is a must.
• Good level of German is advantageous.
• Willingness to work on calls (rotational)
• Experience with Bluecoat Proxy Servers, F5 Loadbalances, Fortinet, and Huawei is desirable but not essential.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Moderate level of relevant managed services experience.
• Moderate level knowledge in ticketing tools preferably Service Now.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.