Your opportunity
Solutions Architects are the trusted advisors to New Relic prospects and clients. As part of the Strategic SA Organization, you will support New Relic customers observability transformation initiatives. Solutions Architects work collaboratively with New Relic’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations. You will collaborate to work on strategic engagements requiring a higher degree of strategic planning, consulting, hands-on technical expertise, and internal New Relic cross-departmental collaboration.
Solution Architects help shape and execute a strategy to build mindshare and broad use of the New Relic platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.
You will specialize in leading observability land and expand opportunities by providing thought leadership for solution design, implementation of best practices, and creating a comprehensive blueprint that guides the observability strategy and adoption of New Relic Solutions. You’ll enable the measurement and analysis of the success of New Relic’s go-to-market strategy, both the land and expand motions.
If you’re passionate about helping customers solve business problems with observability and ultimately be a trusted advisor then this role could be the perfect opportunity for you!
What you'll do
- In partnership with sales and product teams, lead technical evaluations via New Relic POC/POV ownership
- Increase broader New Relic adoption by executing SA workshops with customers to show what good looks like and deliver blueprints for achieving desired/recommended state.
- Understand and document the current and desired state of the customer’s observability state and design solutions to address the identified gaps (The Blueprint)
- Engage with customers, both onsite and remote, in a technical consultancy and advisor role during different phases of sales cycles while providing technical assistance and solution guidance
- Accelerate transformation initiatives and observability maturity for New Relic customers and prospects
- Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption
- Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, a repository of field resources
- Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
This role requires
- BS in CS (or equivalent)
- 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang
- Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana
- Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms
- Understanding of Service Level measurement approaches
- Experience with DevOps, SRE, and Platform Engineering service delivery disciplines
- Hands-on experience with cloud native technologies - Kubernetes, Docker, serverless
- Technical, Executive presentation, and communication skills
- Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs
- Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels
Bonus points if you have
- MS in CS (or equivalent).
- Background in mobile device platforms & architectures (IOS & Android)
- Experience contributing to or working as a maintainer of an open-source project
- Familiarity with industry standards such as TOGAF & ITIL
