Your opportunity
If you have that special mix of DNA that makes an extraordinary Technical Account Manager - the blend of business savvy and technical prowess - then we are a match made in heaven!

You will be a technical consultant and trusted advisor for New Relic customers. Jump-start the adoption of observability/programmability by driving value, consumption growth, and adoption. As an in-house New Relic product specialist, you will drive the technical customer relationship and act as a customer advocate throughout their lifecycle.

What you'll do
  • Develop deep expertise in New Relic products and services
  • Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
  • Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic's value proposition aligned to customers' business metrics/outcomes
  • Identify and resolve critical business/technical issues from customers, partners, and colleagues
  • Directly contribute to achieving revenue goals set for the assigned respective territory.
  • Support marketing initiatives such as speaking at industry events, user groups, conferences, and signing up customer references as well as social media campaigns.
  • Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.
  • Stay current on competitive analysis and market differentiation
  • Provide feedback to product management about product enhancements that can address customer needs and guide additional value
  • Collaborate as part of a broader account team to strategize and address business and technical problems
This role requires
  • Excellent Communication skills.
  • Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, Mobile  and visualization.
  • Strong problem-solving skills.
  • Understanding of value-based selling in customer-facing roles.
  • Passion and energy for technology and a desire to learn.
  • Willingness to Travel.
Is a Remote Job?
Hybrid (Remote with required office time)

New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle. The world’s best engineering teams rely on New Relic to...

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