Job Summary

The NGS Project Manager combines strong analytical and technical competencies to deliver the highest level of Install Base optimization recommendations to NetApp sales teams.

This role will work on the assigned Account/Installed base and collaborate with respective Client Executives and other Account team members by generating and analyzing lead generation opportunities on Adoption, Add Ons and Tech refresh, preparing customer facing review material, cross-referencing best practice recommendations. If a requirement arises, this resource would be needed to review customer requirements and provide necessary guidance and suggestions on the generated opportunity and is critical to NetApp’s continued success to retain and renew its products and technologies

Essential Functions

This role will work with NetApp customers and Account/Sales Teams by providing proficiency in the following areas: 

  • End to end knowledge on NetApp portfolio to map customers’ existing investments and work alongside sales teams  
  • Ability to identify potential renewal opportunities, assess data points, analyze and convert them to business leads  
  • Accelerate onboarding process – get the customers adopt the product/technology in minimum time from registration 
  • Drive account expansion with contextual offers and growing lifetime value 
  • Map customer success journeys 
  • Building and implementing the customer Install base success playbook and SOPs 
  • Partner with sales teams to understand customer needs and user insights
    Provide informed strategic planning with respect to storage lifecycle program and other add-ons to customer plans 
  • Maintain customer install base information in NetApp system of record up to date.

Job Requirements

  • Basic understanding on data storage infrastructure, preferably NetApp portfolio
  • Excellent written and verbal communication skills
  • Eye to detail
  • Work hour requirements dependent on customer time zone alignment.
  • Strong Microsoft Office skills (Excel, PowerPoint …)
  • Ability to manage high-pressure situations, stay focused on the right priority and effectively handle time-management.
  • Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
  • Able to work as buddy for new hires, coach on standard job tasks.
  • Able to participate and contribute in cross-functional team meetings and subject matter expert teams.

Able to participate/contribute to initiatives and training to develop an area of specialization 

Education

  • 2-3 years of relevant experience is preferred. 
  • A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required. 
  • Prior experience in a support role, preferably with a customer success background would be desired.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

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Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

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