Director, Consult Partner - Retail & Manufacturing (m/f/d)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.

As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.

This role will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.

Contribute to Profitable Growth:

• Drive significant financial outcomes through signings and revenue targets

• Ensure sustained growth and profitability, managing margin expectations and backlog growth

• Support the identification, pursuit and conversion of a pipeline of business development opportunities

• Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk

Client Engagement:

• Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives

• Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement

• Demonstrate credibility and experience to advise and deliver on complex consulting engagement

• Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references

Operational Excellence:

• Achieve individual and team utilization targets

• Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction

• Leadership, Management, People

• Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed

Strategic Contribution:

• Utilize industry and technology expertise to shape and drive the company’s strategic initiatives.

• Align with Kyndryl’s strategic vision and contribute to its execution.

• Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.

• Proactively develop thought leadership and intellectual capital

Who You Are

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Around 15 years of professional experience in IT consulting at a senior leadership level

• In-depth knowledge and extensive experience within the Retail and Manufacturing industry

• Demonstrated success in consultative selling, with a proven track record of achieving sales targets through a consultative approach

• Experience building relationships with senior C-level and IT executives; creating referenceable customers

• Strong understanding of regulatory compliance requirements and triggers within the Retail and Manufacturing market

• Proficient with technology, demonstrating a high level of tech-savviness

• Excellent communication and presentation skills, with the ability to convey complex technical insights to both technical and non-technical audience

• Good German language skills and a valid work permission is a prerequisite for this opportunity

Preferred Skills and Experience

Consulting Subject Matter Expertise Domain:

• A proven track record in IT Consulting or IT Management Consulting with regional or global consulting firms with delivery and business development success and growth.

• Builds cross-unit notoriety as a subject-matter expert, and has demonstrated subject-matter expertise externally with clients, speaking events, industry forums, and blogs on the above specialization.

Consulting Business Development Domain:

• Demonstrates success in creating, developing and closing pipelines to achieve signing targets of 5-10M annually on specific accounts, sectors or geography

• Leads or has participated in complex sales efforts, seeks appropriate assistance as required, and has a positive impact on sales closure

• Has participated in sales cycles across multiple offering solutions and has been exposed to a diverse set of client proposals involving global resourcing components.

Consulting Engagement Delivery Domain:

• Build engagement-specific consultant teams, based on skills required to meet SOW requirements and lead consulting engagements.

• Drive team and personal billable and chargeable utilization as required by the business.

• Demonstrates a lead role in resolving a complex contract, client, solution, technical or political issues which are critical to delivery.

Consulting People & Team Leadership Domain:

• Behaves in a Player/Coach model to act as a coach or mentor to fellow team members, as well as carry individual targets.

• Role model to others outside of project team(s); large sphere of influence.

• Effectively collaborates across Consult service areas, functions or entities while inspiring a positive employee experience and enhanced climate.

• Able to operate in a “newly” forming business unit and able to “roll-up-sleeve” and contribute in an entrepreneurial fashion to help lead and deliver client outcomes.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

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