Director, Customer Partner

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Has end-to-end responsibility for relationship management, account growth and profitability. Creates, maintains, and develops deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships. Drives proactive account growth with focus on selling new offerings and minimizing erosion in renewals.

This person will serve as the Customer Partner for our key Invest Accounts in ASEAN and will lead a small team of professionals.

Customer Success

• Create, maintain, and develop deep customer relationships and bring 'the best
  of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers.
• Senior advisor to customer; differentiate Kyndryl based on our unique value
  and through making full use of our ecosystem.
• Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship
  & team building activities for customer / employee satisfaction.
• Day to day Account Mgmt and delivery to be managed by the Delivery Partner

Commercial Success

• Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals.
• Conceptualize and execute strong “win strategy” to convert new scope deals
  for targeted accounts.
• Deliver on budget, owning revenue, profit/loss, and growth objectives
  (opportunity identification and ownership) for existing customer accounts led
• Ensues account profitability, leading operating margin improvement of existing business while generating profitable growth.  Increases utilisation and billability of resources assigned to their account.

Distinctive Expertise

• Build deep industry expertise and apply that expertise to help customers realize value.
• Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions bringing all off Kyndryl’s value to the customer.
• Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship.
• Act as door opener to new relationships within the customer.
• Ensure account compliance and lead accounts with integrity.

People

• Invest in the development of the people on the account and across
  Kyndryl to develop the next generation of talent through leadership
  of immediate and broader team
• Mentors junior Account Partners and provides skills assessment
• Support Kyndryl in achieving its Diversity, Equity and Inclusion goals
• Act as a steward of the Kyndryl culture

Who You Are

• University Graduate and minimum of 15 years working experience in IT
• More than 10 years of IT services sales experience in ASEAN region
• Experience in managing P&L of greater than US$30 million
• Work experience with global multinational IT service provider preferred

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.