Shweta
Sharma
Senior engineering manager at Intuit
"Mitigating Risk: The Power of FMEA Analysis and Incident Management"
"Mitigating Risk: The Power of FMEA Analysis and Incident Management"
24 - 4:10 AM EDT/New York (See in local time)
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04/24/2024 4:10 AM
04/24/2024 04:30 AM
America/New_York
#WTGC2024
"Mitigating Risk: The Power of FMEA Analysis and Incident Management"
#WTGC2024
"Mitigating Risk: The Power of FMEA Analysis and Incident Management"
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"Mitigating Risk: The Power of FMEA Analysis and Incident Management"
"Mitigating Risk: The Power of FMEA Analysis and Incident Management"
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Session: Mitigating Risk: The Power of FMEA Analysis and Incident Management
In this talk Shweta will talk about the scientific method to prevent unknowns that potentially leads to failures sooner or later! Her focus will be in how different contributors participate in this analysis and the role of design in preventing and educating products about customer behavior.Shweta will talk about how to gain insights into system behavior, detect performance bottlenecks, identify anomalies, and respond proactively to incidents, reducing mean time to detect (MTTD) and mean time to resolve (MTTR).
It is important for designers and engineers to know what kind of analysis is required to mitigate incidents? How can we reduce Customer FCIs (failed customer interactions) significantly? How can we build a resilient system? And How to build a system which handles FCIs gracefully.
This talk will help you get these answers and define Incident management process from a customer's perspective.
Key Takeaways
- Importance of scientific analysis
- Scientific methodologies for FMEA
- Operational excellence in Software life cycle
- FMEA with Failed Customer Interactions
- Best practices and learning for Incident Management
Bio
Shweta is a mentor and senior engineering manager at Intuit, where she drives OpEx and innovation by identifying and implementing tools to strengthen observability and monitoring of software systems.Prior to joining Intuit, Shweta worked with Intel, Pandora, Microsoft, NextGen, and Clickable in various roles and capacities. Shweta also co-founded her start up ihind.
Shweta is a passionate software engineer with innovative skills and believes in giving back to the community. She has evangelized her learnings at various global events both inside and outside Intuit. Shweta is an active speaker who has presented at multiple forums, including Grace Hopper Conference 2022, Graphql Summit 2023, All things open 2023, WomenInTech 2022 & 2023, Women Who Code San Diego, and other events. Her dedication to help women return to work and advocating women in tech make her a valuable member of the software engineering, Tech Women at Intuit and Intuit Women Network.
