Mairenys
Matos
Sr Solution Engineer at Toast
"Abstract: Bringing Software to Life: The Art of the Possible"
"Abstract: Bringing Software to Life: The Art of the Possible"
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Session: Abstract: Bringing Software to Life: The Art of the Possible
What happens to software after engineers ship it? The journey doesn’t end there—it’s just the beginning. Solution engineers act as the vital bridge between technical innovation and customer success, leveraging technical expertise and business acumen to bring software to life in ways that drive real-world results.In this session, I’ll share how curiosity, problem-solving, and strategic storytelling transform complex technology into simple, impactful solutions. Solution engineers may not spend hours writing code, but we are fluent in programming languages, software ecosystems, and configuration tools. We quickly assess, learn, and connect the utility of various technologies to meet customer needs. Beyond that, we collaborate with sales to deliver strategic plays and ensure customer and organizational success.
Using real-world examples—including my first-ever deal, where discovery and technical insight led to positioning an entire product suite—I’ll demonstrate how solution engineers:
- Uncover customer pain points and align them to high-level goals.
- Strategically position software to achieve business outcomes.
- Partner with sales and technical teams to deliver value at every stage of the customer journey.
Attendees will leave with:
- A deeper understanding of how solution engineers combine technical expertise with business strategy to make software indispensable.
- Insights for founders and executives on how solution engineers drive value and revenue.
- A broader perspective for engineers and students on the critical, often overlooked role of solution engineering in bringing their creations to life.
If you've ever wondered how technical brilliance evolves into customer success, join me for a dynamic session that bridges the gap between engineering and solution engineering, showcasing the "art of the possible."
Key Takeaways
- Tech Sales
- Solution Engineering
- Software Development and Product
Bio
Mya Matos is a proud Afro-Latina, veteran, and self-taught solution engineer with a career defined by resilience, curiosity, and a passion for storytelling. Known for her ability to connect with audiences and demystify complex technical topics, Mya brings a unique blend of authenticity, technical expertise, and customer-centricity to every stage of her work.As a Senior Solution Engineer at Toast, Mya partners closely with sales teams to drive revenue while ensuring customers feel heard and supported throughout their journey. Her approach combines technical storytelling and real-world examples, helping customers envision themselves thriving with the technologies she presents. With a deep commitment to values-driven excellence, Mya leverages her background and natural curiosity to deliver impactful solutions that foster long-term customer engagement.
Mya’s speaking engagements include Salesforce World Tour, Dreamin in Color, the Gartner Conference, and Salesforce-led DEI initiatives, where she’s been celebrated for her conversational, inspirational style and actionable insights. Audience members leave her talks energized and ready to take action, armed with a clear understanding of how technology applies to their unique challenges and goals.
Outside of work, Mya is a passionate mentor and advocate for underrepresented communities. She has mentored over 30 veterans, with half securing meaningful work, and regularly volunteers with Hiring Our Heroes to train, inspire, and guide fellows transitioning into tech careers.
With a career spanning military service, hospitality, and technology, Mya brings a fresh and compelling perspective to the SE profession. Her dedication to authenticity and connection continues to fuel her success and inspire those around her.
