Senior Product Manager, AIOps

Join a team of experts to drive the vision and implementation of the next generation of our Incident Response system. We are defining the future of problem identification and solving for SW workloads. This is a revolutionary way of solving one of the most challenging areas in the SW industry using recent and future AI and LLM technology.

Your Opportunity

As a Senior Product Manager in the AIOps Incident Response team, you will be defining and driving the product strategy for New Relic's signal acquisition, configuration, and tuning to ensure issues or trends are made apparent to our users at the right time. 

The team is customer-led with a highly collaborative and open culture that values innovation, honesty, and mutual respect for everyone. You will thrive if you are comfortable using experiments and quick iteration to address ambiguity, value growth, and adaptation, use data and customer feedback to shape narratives, and are motivated to create stellar products that change the industry. 

In this role, you will 

• Define and drive the product strategy to streamline the detection, analysis, and resolution of operational issues using AIOps principles. 
• Provide thought leadership on building delightful customer-centric systems using AI and LLM technology. 
• Collaborate with our customers externally and internally to provide a streamlined experience, researching market trends and technologies to ensure we are paving the way for our Incident Response platform to be a leader in the space. 
• Work with teams to provide business context, clear guidance, and success criteria that will delight our customers.
• Develop a near-term and long-term roadmap, drive the alignment of key releases to deliver on the roadmap, and adjust the roadmap based on key results, customer demand, and changes in execution resources.
• Develop and iterate on processes and practices that keep your team (engineers, design) focused and performing efficiently.
• Define and collaborate with marketing, sales, and finance on the go-to-market plan. 
• You are willing to jump in and be hands-on, delivering with design and engineering partners while building the team.

Your Qualifications

Must-have:

• 3-5 years of SaaS and cloud-based software product management experience.
• 3+ years of technical hands-on experience as a product manager
• 1-2 years of experience with AI and LLM technology.
• Experience driving product vision, go-to-market strategy, and design discussions
• Experience creating strategic product roadmaps and working with cross-functional teams

Nice-to-have

• An operational experience managing incidents as an operator or product manager for enterprise companies.
• You are a self-starter with experience leading teams through influence rather than authority.
• Highly effective written and verbal communication and the ability to explain complex technical design in 20 seconds or 20 minutes, depending on the audience and goals
• Ability to combine data-driven approaches with strong user empathy to figure out what / when / why to ship - we’re building a platform for products that ingest billions of data points per minute!
• Confidence in navigating ambiguous and vague problem definitions and the ability to refine them into an actionable plan
• Ability to operate successfully in a lean, agile, and fast-paced organization
• Demonstrated strong ownership and execution skills.
• Can demonstrate and articulate past product decisions, product architecture, and conflict management examples.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy