Jasmin Diaz-Test

Jasmin Charlotte Diaz is a versatile professional with extensive experience in customer support and business analysis. She excels in problem-solving and ensuring customer satisfaction, having prevented escalations and resolved complex issues. Jasmin is currently a Community Member Support Specialist at WomenTech Network, contributing to community engagement and content creation. Her journey includes roles at prominent companies like Shell and TDCX, where she provided critical support to clients. With a background in Industrial Engineering, she brings a unique blend of technical and interpersonal skills to her roles. Jasmin is committed to excellence, having earned certifications in areas like User Experience and Lean Six Sigma. Her dedication to quality and operational efficiency is evident through her contributions to process improvement and ISO certification. Jasmin is a valuable asset in the world of customer service, community engagement, and business analysis.