Job Description
Field Service Technician, applies basic knowledge of the job skills related to repair and servicing of copier and printers as well as Laptop/PC's and POS systems to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Will perform service calls that are routine to moderately complex in nature and require basic problem resolution and independent judgment. manages own time efficiently. Receives general instructions on all work orders.
The selected candidate must be in Orange County, California to provide onsite client support.
Responsibilities:
- Interact with Customer to ensure Customer satisfaction following established procedures.
- Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
- Deliver standard services.
- Uses data from known resources to ensure customer product needs are met.
Education and Experience Required:
- Minimum High School/Vocational School or equivalent certification.
Knowledge and Skills:
- Relevant product/company knowledge.
- Moderately basic troubleshooting skills.
- Basic analytical and communications skills.
- Proficient in professional oral, and telephone communication skills.
- Ability to gather relevant information systematically, and identify needs and solve problems following the instruction.
- Ability to maintain ongoing relationships with customers, peers and support partners.
- Ability to effectively interact and communicate with people at operational level.
- Perform reporting and administrative functions.
- Manage time effectively.
- Display a high level of professionalism and communication skills
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