This Product Manager will be creating a cross-business unit solution of hardware, software, and services that will be the basis for a new managed services offering to improve the hybrid workplace experience. This role will focus on solutions that deliver high value and outcomes to customers and have a huge focus on customer experiences. Workplace services will be a strategic growth lever to grow lifetime value with our customers.
The role requires a deep understanding and skills in the full product lifecycle, from research and business planning to offer development to deployment and renewal. The ideal candidate will demonstrate mastery in launching services and/or products. The Product Manager will own the development of innovative Workplace solutions through leadership of large-scale cross-division functional team projects and external partners. The Product Manager will be responsible for defining the product roadmap, after truly understanding the needs of the customer. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
This role provides a unique opportunity to drive the strategy and services for hybrid workplace business. We require someone with a strong combination of strategic thinking, operational excellence, business acumen, and services knowledge to build requirements for our Workplace services portfolio, as well as the overall services and support strategy and model.
Key Responsibilities:
Develop product and services strategy based on strong knowledge of trends in workplace
Analyze competitive landscape to build a differentiated services portfolio and roadmap, including potential IP
Define 3 year roadmap working with customer support and services
Develop services requirements, including use cases, epics, and user stories for development teams
Build strong relationships with Engineering, Regional Markets, and Product Marketing teams to prioritize activities needed to drive business results
Lead cross-functional teams including support, delivery services, NSI, and software development teams for integrated services and solutions
Seen by sales team as an expert in core responsibility and regularly called on to defend benefits in front of customers or partners
Build partnering strategy with external partners to fill capability gaps
Regularly recommend services/solution roadmap and strategic direction to executive management
Define both transactional and contractual offering
Independently able to handle and influence the most complex business issues; foresees possible issues and addresses them before they arise
Define end-to-end customer experience – e.g. install, deployment, analytics, maintenance, support
Content expert for training, communications both internally and externally, including customer engagement
Lead definition with HP IT as customer zero
Work with key unified communications partners on services strategy
Work closely with product and services category teams
Education and Experience Required
College degree in Marketing/Business/Technical.
5+ years of services experience
Strong process and project management skills
2+ years of customer/partner interfacing experience
Strong leadership capabilities.
Minimum 1 year work experience in a general marketing function beyond Product Marketing.
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