Overview

Split is the industry's leading platform for feature delivery.  With the recent announcement of our Series D funding we are actively making investments in our product, people and process.  Our mission is simple - to empower companies to make smarter product decisions.  Product and engineering teams at Twilio, Salesforce, Comcast, EA, and JPMorgan Chase use Split to reduce software development cycles and create a data-driven culture.  We are looking for an outstanding customer advocate to join our growing Customer Success team.

A Customer Success Manager at Split is responsible for driving adoption and advocacy of our software platform.   You will be successful in this role by being an active listener, proactive customer champion and strategic advisor.   This role is based out of Redwood City, Boston or remote.  

 

RESPONSIBILITIES:

  • Ensure customers get the most value from Split and increase adoption by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts
  • Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales; creating loyal Split customer advocates
  • Possess a comprehensive understanding of the Split platform, new products and features in order to add value to every customer conversation
  • Partner with other cross-functional team members to translate business needs and product requirements into new solutions for customers
  • Help the CS team continue to build out best practices and playbooks to address key customer scenarios

SKILLS AND QUALIFICATIONS:

  • 6+ years relevant experience working with customers to drive adoption of a product or service
  • Strong background in Account Planning and joint Customer Success Plans to drive adoption and creation of new product features
  • Proven experience in managing large, complex project implementations
  • Strategic thinker and story teller with strong attention to detail
  • Experience in DevOps or Analytics space a plus

 

Business Skills

  • Excellent presentation skills, in addition to verbal and written communication skills
  • Proven effectiveness at leading and facilitating community and executive discussions
  • Ability to translate complex terminology into a clear set of actions and next steps
  • Self starter with an entrepreneurial spirit and can drive action in the face of ambiguity
  • Ability to work autonomously and to prioritize tasks, while managing a diverse workload

 

Technical Skills

  • Understanding of agile methodologies and the elements of a software release cycle a plus
Technical Skills
Other
Is a Remote Job?
Remote
Employment Type
Full time

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