Account Manager

About the Role:

Are you ready to take your career to the next level in the
exciting world of real estate technology? Join our Residential Client Services
Team as an Account Manager and position yourself at the forefront of innovation
in the real estate industry! As an Account Manager, you'll play a pivotal role
in ensuring the success of our valued clients who rely on Yardi's cutting-edge
Resident Screening product. This innovative solution empowers property managers
to make well-informed decisions about potential tenants, and you'll be at the
heart of it.

But that's not all – your role goes beyond customer support.
You'll be an active participant in our collaborative team, driving continuous
improvements and pushing the boundaries of innovation in our products. Your
contributions will help our clients stay ahead of the curve in a competitive
market and continue to receive the highest level of service.

If you're passionate about technology, customer success, and
making a significant impact in the real estate sector, this is the opportunity
for you.

What You’ll Do:

• Dedicate your attention to assigned customers, ensuring they
  attain their desired outcomes through the effective utilization of Yardi's
  screening product.
• Leverage your expertise in efficiency and processes to aid
  clients in the development of policies and workflows.
• Conduct in-depth analysis and synthesis of data to create
  quarterly/monthly reports that highlight account performance.
• Actively troubleshoot and resolve all client-related issues
  and requests.
• Utilize your excellent interpersonal skills to educate
  clients on the latest features and functionality.
• Cultivate strong relationships with customers, including
  meetings with client executives and other key partners.
• Collaborate within a dynamic team, working alongside
  customer support representatives and other internal staff to deliver the
  highest levels of service to our customers.
• Apply your technical acumen to understand client
  configurations and collaborate with the development team to align with new
  product releases.

Who You Are:

• Exceptional organizational skills and a track record of
  previous account management experience.
• Proficient with technology and capable of addressing a
  diverse range of client software issues and requests.
• Outstanding written and verbal communication skills.
• Working proficiency in MS Office Suite and Outlook.
• Prior experience using a customer relationship management
  (CRM) tool.
• Exceptional customer service skills, driven by a strong
  commitment to exceed expectations.
• Demonstrated excellence in attention to detail and the
  capacity to prioritize effectively.

Ideal to have:

• Bachelor’s degree in Business Administration,
  Communications, Marketing, or related field.
• Prior property management or resident screening experience.
• Prior experience presenting to executive level clients.
• A big picture focus while still being able to see the small
  details.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

At Yardi, we're more than a software company. We're
committed to making a positive impact in our communities. Each year, the
company distributes philanthropic aid to organizations selected by its
employees. In 2022, our employees supported more than 350 nonprofits worldwide.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

Join us on this exciting journey, and let's shape the future
of real estate together!

#TeamYardi #YardiCareers

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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