MS Engineer (L1) (Japanese and English - Bilingual)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The MS Engineer L1 is a critical role responsible for providing comprehensive first-level technical support to our end users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices.

This role requires a 12-hour shift rotation to maintain 24/7 coverage.

What you'll be doing

Key Responsibilities:

• The MS Engineer L1 is a critical role responsible for providing comprehensive first-level technical support to our end users. This position involves monitoring network and server performance, troubleshooting hardware and software issues, and ensuring the efficient operation of end-user computing devices.
  This role requires a 12-hour shift rotation to maintain 24/7 coverage.

Knowledge and Attributes:

• Provide first-level support for hardware, software, and network-related issues to end users.
• Assist in the installation, configuration, and maintenance of end-user computing devices and software.
• Provide support to end users on various IT systems and applications.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Monitor and manage alerts for network and server performance, ensuring issues are resolved promptly.
• Coordinate troubleshooting procedures with customers, system/network vendors, and network carriers.
• Receive and execute Service/Change Requests as per company and/or customer defined rules and procedures.
• Document and track all support requests and incidents in the company’s ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain up-to-date knowledge of company products, services, and IT infrastructure.
• Recommend procedure modifications or improvements to streamline support processes.
• Perform other job-related duties as assigned to support the IT department.

Academic Qualifications and Certifications (Advantages):

• Degree holder
• Proficiency in end user computing and a good understanding of computer systems, mobile devices, and other tech products
• Experience in helpdesk or Service Desk environment.
• Familiarity with network and server monitoring tools and techniques.
• Relevant certifications (e.g., ITIL, CompTIA A+, Network+).
• Working experience in IT system or Technical Support or understands procedure and process flow in a helpdesk environment.

Required Experience:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving abilities.
• Flexible to work in shift patterns as required by the company, which may include 8-hour or 12-hour shifts, and could encompass day, night, or customized working hours.
• Japanese Candidates:
• Japanese Language Proficiency Test (JLPT) - N2 level minimum -or-
• Business Japanese Language Proficiency Test (BJT) – Level 3 minimum.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.