VC/AV Support L1

Make an impact with NTT DATA
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Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

• Maintain the Total Solution provided by the NTT at the respective location and the Central Infrastructure.
• On-site RE should be available at all Bank offices for 9 Hrs X 6 days to maintain complete solution, however, in case of exigencies, if Bank desires the onsite support shall be extended beyond office hours on the Working days or on Non-Working Days/ Bank Holidays on need basis.
• Should also perform day to day monitoring and management of the Integrated Display based VC systems at their respective offices and the Audio-Video Setup at CR-2, Mumbai. This shall include facilitation the end users in joining meetings through these VC devices, preventive maintenance of the devices on a monthly basis, coordination with the vendor, etc.
• Should perform a dry run of the VC solution at the respective office and submit the status report in the form of a daily checklist to the local IT Cell officials.
• Should provide necessary onsite support during the online meetings through cloud / On-Premises Video Conferencing meetings in the Bank
• Should maintain a log of the meetings (Held through cloud-based online meeting application / On-Premises Video Conferencing meetings) and submit it to the IT cell for analysis and information.
• He should change all the consumable parts well in time.
• Always strictly follow the confidentiality conditions laid out by Bank and changes made to it from time to time.
• Will be provided with individual security passes to enable access into the office and facilities on the understanding that these will be returned on termination of contract.
• Displaying identity card with photo from the company.
• Should submit the weekly pending calls report for the respective location to the local IT Cell officials.
• Should maintain a Monthly downtime report for the overall VC solution / VC device at any given location across the Bank.
• Monthly report of standby's / spares deployed; hardware repaired.
• Maintain all the passive components.
• Submit detailed RCA for all Down times within 24 hours.

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include which are considered desirable (but not limited to):
  • CCNA or relevant level 1 Network Security
  • Microsoft Certified, Azure Administrator Associate
  • AWS Certified, Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)

Required Experience:

• Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
• Basic knowledge of ITIL processes.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.