Your opportunity
As a New Relic Support Engineer we like you know more about our products than any other function and feel a sense of pride and satisfaction helping customers through their never-seen-before technical issues!

We are serious about keeping our skills sharp, so we can provide first class assistance in a constantly evolving technical landscape. We emphasize training, knowledge and customer appreciation — your learning opportunities will never end. Will collaborate with other Support Engineers to creatively and passionately assist with customer issues, while honing your technical skills.

Use your insight and creativity to help us identify recurring or systemic problems and suggest ways we might address them.

What you'll do
  • Collaborate across teams to assist in solving complex technical customer problems across our product suite
  • Work closely with our software engineering teams to resolve advanced customer issues.
  • Support New Relic customers by resolving various installation, configuration, and data exploration requests.
  • Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
  • Advance your skills through additional training and development into features and capabilities of our Products

This role requires
  • Love delighting customers, even those who are having a tough day!
  • Experience building, maintaining, and/or monitoring servers in an enterprise environment.
  • A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
  • Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes.
  • Can demonstrate authoritative troubleshooting skills and can get creative when the answer is not obvious.
  • Experience in a DevOps environment, Software Engineering role or Technical Support role.
  • Experience with other IaaS platforms such as Azure, GCP, etc.

Bonus points if you have
  • AWS, GCP, Azure Cloud Certified or CKA certified.
  • Experience in Network, System, Database Administration.
  • Experience with New Relic products
  • Please note that visa sponsorship is not available for this position.

Is a Remote Job?
Remote

New Relic helps engineers and developers do their best work every day — using data, not opinions — at every stage of the software lifecycle. The world’s best engineering teams rely on New Relic to...

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