Trade Operations Lead NA

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Title: Trade Operations Program Manager

Job Summary: Develop, implement, and manage the company’s trade operations program in alignment with TCO corporate policies and procedures. Support business objectives and collaborate closely with Kyndryl Global Logistics to ensure timely delivery of shipments. Provide expertise in interpreting and applying regulatory requirements, including ECL, ACL, ICL, EIPA, USML, EAR Category 5, the United States-Mexico-Canada Agreement (USMCA), and the Wassenaar Arrangement's Dual-Use Goods and Technologies List (Category 5 – Part 2 "Information Security").

Key Responsibilities:

• Develop, implement, and manage the trade operations program in line with TCO corporate policies and procedures.
• Support business objectives and work closely with Kyndryl Global Logistics to ensure timely delivery of shipments.
• Provide deep expertise in the interpretation and application of regulatory requirements, including ECL, ACL, ICL, EIPA, USML, EAR Category 5, USMCA, and the Wassenaar Arrangement's Dual-Use Goods and Technologies List (Category 5 – Part 2 "Information Security").
• Handle Canadian GEP-12, GEP-46, and GEP-45 permit applications and compliance.
• Determine appropriate ECCNs, HTS codes, and manage the process of obtaining necessary licenses from US and Canadian licensing authorities.
• Review and validate commercial invoices for accuracy and licensing.
• Provide subject matter guidance on international trade controls and compliance questions to Kyndryl internal teams, ensuring strict adherence to trade compliance in everyday operations.
• Serve as the primary contact with licensing authorities in both the US and Canada.
• Provide training to internal teams on trade operations regulations and requirements, including the Controlled Goods Program.
• Manage relationships with freight forwarders and logistics providers to ensure efficient and compliant movement of goods.
• Monitor changes in trade regulations and adapt company operations as necessary.
• Conduct internal audits of trade practices and procedures to ensure adherence to regulations and TCO policies.
• Perform DPL Screening, including resolution of false positives.
• Prepare, review, and complete key shipping documents, including commercial invoices, shippers' letters of instruction, and airway bills, ensuring they are accurate and comply with all relevant regulations.
• Maintain meticulous records of all trade operations activities and documents, ensuring compliance with the company's records retention policy.
• Strive to minimize the environmental impact of shipments and promote sustainable practices within trade operations.
• Complete regulatory reviews to identify new product import requirements for importers of record.
• Collaborate with Kyndryl Hardware Compliance and Environmental Compliance Teams to ensure seamless imports.

Your Future at Kyndryl
At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive a lot of support for training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers – including new wireless and 5G technologies – not yet adopted by most companies.

Who You Are

• 3+ years of experience using GEODIS eOrder System.
• Proven expertise in international trade regulations and compliance.
• Strong knowledge of ECCNs, HTS codes, and licensing processes.
• Excellent communication and training skills.
• Ability to manage relationships with freight forwarders and logistics providers.
• Strong organizational skills and attention to detail.
• Commitment to promoting sustainable practices within trade operations.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.