Senior Director, Patient Financial Services (San Bernardino, CA)

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Position Summary

The Shared Service Center Patient Financial Services Sr Director is responsible for ensuring the effectiveness and efficiency of all Patient Financial Services Department operations in the Shared Service Center. Is accountable for supervision of departmental personnel, development, maintenance of departmental/ review/revision of policies and procedures, staffing, quality assessment/ improvement, and ensuring compliance with all regulatory bodies e.g., state, federal and joint commission.

Provides vision, leadership and operational oversight for area of responsibility within a specific area. Organizes functions through establishing clear accountability, delegation of duties and appropriate departmentalization without creating silos. Develops and maintains an effective, visible and well-respected team by selecting, evaluating, coaching and managing the performance of qualified professionals. Negotiates and recruits with other department managers the need for cross training and support in their areas as necessary. Promotes team-building relationships in all areas of responsibility. Works in a collaborative manner with all directors/managers/supervisors to ensure a successful and compliant revenue cycle process. Accountable for a comprehensive and effective communication strategy within the service center, regional market and/or facility to promotes Employee Engagement, which includes enhanced employee productivity and morale. Communication style should promote a common understanding of the organizational vision, strategy and accountability. Promotes a culture of two-way communications and creates opportunities for staff participation. Staff should have regular assessments and educational opportunities. Determines appropriate staffing levels and supports the recruiting and retention process.

DUTIES & RESPONSIBILITIES:


KEY JOB DUTIES:

Guides and directs subordinate Directors and managers in the Patient Financial Services areas within the Shared Service Center.

Directs training for managers and oversees the training of area assigned staff.

Develops and implements policy and procedure recommendations to meet the needs of the Health and Hospital System and its patients;

Oversees preparation of the budget for areas of responsibility

Prepares annual statement of goals and objectives in collaboration with subordinates;

Attends outside meetings related to the Health and Hospital System including the Board of Supervisors, when assigned; Serves on various committees of the Health and Hospital System;

Ensures compliance with all Federal, State, local government, and private industry mandates;

Ensures staff are aware and compliant with all applicable laws, regulations and guidelines

Analyzes and identifies Patient Financial Services needs to determine appropriate action and make recommendations for problem resolution or procedural changes if appropriate;

Identifies issues, risks, barriers and opportunities for improvement related to set responsibility area

Analyzes, interprets, and summarizes pertinent revenue cycle data components, and monitors performance against Key Performance Indicators;

Develops professional and technical skill set in subordinate staff, and develops ongoing training and education materials for staff and patient education;

Supervises, trains, develops and motivates subordinate staff;

Performs related duties as required.



REQUIRED SKILLS:

A High regard for the dignity and worth of patients and their families.

Ability to read and write in the English language.

Ability to understand and speak English fluently enough to be easily understood by patients, hospital personnel, physicians, and visitors.

Ability to use good judgment in an emergency situation.

Commitment to upholding and providing services in a manner that is congruent with the Hospital’s mission statement.

Evidence of leadership, integrity, initiative and communication skills.

Flexibility.

Good organizational skills.

Mental/physical health sufficient to meet the demands and pressures of the position.



CORE QUALIFICATIONS:

Current permanent U.S. work authorization required

Bachelor's degree required

Limited travel required

Proficient in Microsoft office (Word, PowerPoint, Excel)

Direct Supervisory Experience

Patient Financial Service Experience required min of 5 years in leadership capacity

10 +years of healthcare operations experience

Qualifications

- Current U.S. work authorization required
- Bachelor's degree required
- Limited travel required
- Proficient in Microsoft office (Word, PowerPoint, Excel)
- Direct Supervisory Experience
- Patient Financial Service Experience required min of 5 years in leadership capacity

The estimated salary range for this job is $155,000 - $225,000.  The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel.  This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

Posting Category

Healthcare

Opportunity Type

Regular

Country

United States of America