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Emma Cowsill Continuous Improvement Manager at Travel Counsellors United Kingdom Twitter LinkedIn |
I love working with incredible people! I have lead teams varying in size and complexity from a small group of super talented coaches up to running a full sales call center, embracing the challenges and variety they all bring. I am absolutely obsessed with the customer experience and improving business processes to make service delivery and the overall customer journey as easy as possible. My mission and purpose are to bring these aspects together - I truly believe empowered people deliver amazing customer service when they are allowed to do what’s right and barriers are removed. |