Partner Support Manager - EMEA Resellers (FTC - 6 months)

What You'll Do:

Manage Relationships

• Provide ongoing support, training, and resources to help resellers succeed.

Monitor Performance

• Analyze reseller performance and provide actionable insights.

Customer Relationship Management

• Build and maintain strong relationships with key customers through the reseller.
• Act as a point of escalation for customer issues that resellers are unable to resolve independently.
• Regularly check in with customers (through the reseller) to ensure satisfaction and address any concerns
• Assist resellers in communicating the value of the product or service to ensure customer retention and expansion.

Performance Monitoring and Reporting

• Share insights and actionable recommendations with resellers to improve customer outcomes.
• Analyze customer data to identify trends, areas of improvement, and opportunities for additional value.
• Track customer success metrics (e.g., product usage, renewal rates, customer satisfaction) and provide reports to resellers.

Customer Advocacy

• Support resellers in gathering and relaying customer feedback to the company.

Problem Resolution

• Support resellers in resolving customer issues, providing guidance and resources as needed.
• Ensure that any customer issues are addressed promptly and effectively to maintain high levels of customer satisfaction.
• Coordinate with internal teams to resolve complex issues that require additional expertise.

Who You Are:

• Proven sales and client service track record, ideally in a tech or ad-tech-related field in client facing role
• Business’ sense to handle a multitasking environment where prioritization is key
• Strong knowledge of all core MS Office applications
• Passion for new media, internet trends and continual learning
• Ability to work and deliver strong results in a dynamic environment
• Strong interpersonal, negotiation and persuasive skills across all levels
• Ability to act as a consultant and be reactive in front of any potential situations
• Analytical skills and attention to details to explore product performances and explain any recommendation made
• Business fluent in English - both spoken and written

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.