Associate Technical Account Manager

About the Role:

We are actively seeking highly
motivated, enthusiastic team players with a strong technical aptitude and
outstanding customer service skills to join our Yardi Affordable Housing Breeze
team as Associate Technical Account Managers (ATAMs). As vital members of our
team, you will play a significant role in providing technical support for our
rapidly expanding software product, Yardi Breeze. Your responsibility will be
instrumental in ensuring our clients experience a seamless and efficient
journey with our innovative property management solution. Join us and be at the
forefront of delivering excellence with Yardi Breeze.

What You’ll Do:

• Deliver exceptional customer support
  via live chat, phone and email for both new and existing Breeze clients, ensuring
  their satisfaction and success
• Utilize your problem-solving skills
  to proficiently troubleshoot application issues, addressing challenges and
  finding effective solutions
• Follow up on any issues that
  necessitate further research or information from clients, ensuring thorough and
  timely resolution
• Prepare comprehensive write-ups for
  escalated issues, meticulously logging cases, and creating detailed
  documentation to facilitate issue resolution
• Cultivate strong relationships with
  customers, conducting coordinated weekly calls to complete setups and provide
  personalized assistance
• Be an integral part of our
  outstanding team, collaborating closely with Breeze team members across the
  United States, contributing to our collective success

Who You Are:

• High proficiency in
  troubleshooting and providing support through live chat, phone and email
• Outstanding customer service
  skills and a strong willingness to exceed expectations
• Excellent attention to detail
  and the ability to adhere to established processes
• Flexibility and the ability to
  effectively manage changing priorities

Helpful
to have:

• Bachelor’s degree in Business
  Administration or related field
• Previous technical support and
  application troubleshooting
• Knowledge of accounting principles

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation.
We’ve created a team of over 9,000 employees in over 40 locations around the
globe dedicated to making great real estate software products. We offer a
dynamic work environment, comprehensive training programs, and abundant
opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software
company – we are dedicated to creating a positive impact in our communities.
Annually, Yardi extends philanthropic support to organizations chosen by our
employees. Our team has contributed to over 350 nonprofits globally,
demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently
recognized by Glassdoor's prestigious "Best Place to Work", fosters
support, collaboration, and growth. We prioritize your well-being with
comprehensive benefits, including 100% paid employee medical premiums, company
profit-sharing plan, and flexible work arrangements.

Embark on a rewarding and fulfilling
career at Yardi as an ATAM for our Breeze product. Don't miss this opportunity!
Apply now and become part of #TeamYardi.

#YardiCareers #hiring

$31.25/hr - $32.81/hr

All submissions for open positions
should be received through Yardi’s applicant portal, accessed from Yardi’s
corporate website.

EOE/Race/Gender/Disability/Vets

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