In the digital age, social media is a vital part of CRM. Platforms like Hootsuite or Buffer help manage multiple social media accounts, schedule posts, and interact with customers. These tools can further personalize the customer experience and facilitate responsive customer service.

In the digital age, social media is a vital part of CRM. Platforms like Hootsuite or Buffer help manage multiple social media accounts, schedule posts, and interact with customers. These tools can further personalize the customer experience and facilitate responsive customer service.

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