Senior IT Operations Specialist

As Senior Operations Specialist your focus is to ensure a stable and secure IT infrastructure – and by doing that play your important part in keeping the company on track. You and your colleagues are the foundation for the work of the rest of the company’s employees and the customers’ online experience.Your primary tasks will be to:

• Monitor, troubleshoot and handle maintenance of the company on-premises and cloud environments and services
• Detect and resolve incidents – and involve other Milestone units and vendors when appropriate
• Participate in and initiate problem management to prevent incidents from happening or eliminate re-occurring incidents
• Do vulnerability management – keep up with updates and patches including deployment to servers and cloud
• Act on security alerts and be incident manager for high-priority incidents
• Participate in IT projects like virtualization modernization and data shares migration
• Create and keep up to date systems and process documentation
• Work on day shift (the team covers the hours from 7am-7pm, 7 days/week)
• Have on-call duties (around 6 days per month)