Associate Technical Account Manager

About the Role:

Join Yardi as our newest Associate Technical Account Manager (ATAM) and become an integral part of our newly formed team dedicated to providing support of our 300+ senior living clients! As an ATAM at Yardi, you'll play a vital role in revolutionizing the Senior Living sector. Your role will primarily focus on cases related to accounting (but not limited to), covering a wide range of tasks such as cases for journal entries, bank reconciliation, purchase orders, workflows, intercompany, and other accounting/financial-related requests from clients.

What You’ll Do:

• Research, analyze and use your problem-solving skills to troubleshoot application issues.
• Use your strong interpersonal skills to help train clients on new features and functionality.
• Perform data mapping, conversions and support software customization based on client requirements.
• Collaborate with internal teams in training, conversions, sales and development on a regular basis.
• Build rapport with clients and perform systems and business process reviews and make recommendations on best practices.
• Collaborate closely with team members across the US, actively contributing to the collective success of the team.

Who You Are:

• Bachelor’s degree in Accounting, Information Management, or Healthcare.
• Prior experience working in a customer support role setting and managing expectations.
• Project management, accounting, property management, or healthcare background.
• Strong proficiency in MS Office Suite and Outlook.
• Excellent written and verbal communication skills.
• Phenomenal customer service skills and desire to go the extra mile.
• You are a fast learner and can learn new concepts quickly.
• Excellent attention to detail and the ability to prioritize effectively.
• High comfort level troubleshooting and problem-solving issues.
• Great people skills and the ability to be personable and professional.
• Flexible, and the ability to manage changing priorities.

Ideal to have:

• Previous technical support and application troubleshooting.
• Prior experience with Yardi software.
• SQL, Basic server and web server knowledge.

Real Estate runs on Yardi.

About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!

#YardiCareers #TeamYardi #hiring

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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