Junior Network Engineer

Make an impact with NTT DATA
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Your day at NTT DATA

The Cloud Managed Services Engineer (L1) is responsible for providing a support and monitoring managed service for clients' cloud-based environments. This role proactively identifies, investigates, and resolves cloud-based incidents, service requests and alerts. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests to ensure the smooth operation and optimisation of clients' cloud infrastructure and services.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

• Monitors client infrastructure and solutions
• Identifies problems and errors prior to or when they occur
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigates first line incidents assigned and identifies the root cause of incidents and problems
• Fulfils approved requests following agreed procedures
• Provides telephonic or chat support to clients when required
• Executes approved maintenance activities including patching and configuration changes
• Follows the required handover procedures for shift changes to ensure service continuity
• Reports and escalates incidents where necessary
• Ensures the efficient and comprehensive resolutions of incidents and requests
• Proactively identifies opportunities for work optimization
• Updates existing knowledge articles or creates new ones
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests

• Desired Skills :

• Experience : CCNA certification is Must. 2 to 4 yrs on below technologies is preferrable.
• Firewalls : SRX, Palo Alto , IPSEC VPN, etc
• Routing Protocols : OSPF, BGP, MPLS
• Switching Protocols : STP, RSTP, Port Channel, VTP,
• Other Protocols : DNS, DHCP , FTP, NTP etc
• Monitoring Tools : SolarWinds, Zenoss, etc
• Ticketing tools experience

• Job Description:

• The candidate should have Strong communication, good attitude, Team/Customer handling skill and should have done CCNA or other vendor equivalent certification.
• Should act as first line of defense against network disruptions and failures.
• During ISP outages; coordinate with ISPs for P2P/MPLS link status and RCA.
• Coordinate with vendors Cisco, Juniper, etc. for device or equipment RMA. Also coordinate with Datacenter local support for the same.
• Must be proficient at documenting issues, reports, etc.
• Proficient at following/tracking issues that are appearing on the NOC.
• Once initialtroubleshooting and information gathering is completed; Transition the escalation to L2 team for further support.
• Candidates need to work on 24/7 shifts.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.