Cloud Solutions Architect Manager

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO

Job Summary

The Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our primary storage platforms through a consolidated set of data protection and governance offerings. We are looking for an experienced Manager to lead our team of Cloud Solution Architects (CSAs), in this role you will:
•   Hire and Manage CSA talent and significantly grow the team strength across geographies.
•   Act as a key escalation point for the CSA team and external stakeholders, balancing priorities across product, support, and field initiatives.
•   Cultivate and expand strategic partnerships with essential business stakeholders, including sales, support, engineering, and product management teams.
•   Conduct gap analyses to align team capabilities with business requirements, and devise training and risk mitigation strategies.
•   Engage with top customers to develop strategies that bolster NetApp's value and presence in key accounts.
•   Lead CSA involvement in product planning, representing customer perspectives as well as providing technical and industry expertise.
•   Oversee technical direction and management of programs that the CSA team directly runs to promote product growth.

Job Requirements

•   Bachelor’s degree in computer science, engineering, or a related technical field.
•   At least 7 years of experience in either Post-Sales, Technical Customer Success, or Professional Services role.
•   Proven experience (+3 years) in managing technical teams within cloud computing, enterprise IT or a related field, with globally dispersed teams.
•   Deep understanding of cloud services, industry standards, and technical acumen to guide product strategy, with hands-on experience with one of the hyperscalers (AWS, Azure, GCP).
•   Strong leadership skills with the ability to inspire and mentor a team, while managing performance and employee development.
•   Customer obsession demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
•   Excellent communication and interpersonal skills, with experience in stakeholder management (customers, internal cross-functional teams and external partner teams).
•   Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
•   Data-driven mindset, leveraging various data sources to make informed decisions.
•   Proven experience developing and overseeing internal and external business processes.
•   Experience with NetApp ONTAP or equivalent enterprise data storage solutions – advantage.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know...

Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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