Job Summary

This role will be responsible for the design, development, evaluation, optimization and managing Genesys Cloud CX solutions to support our business needs. Responsibilities include analyzing existing flows or formulating logic for new systems, devising logic procedures, developing and testing architect flows.  

Job Requirements

  • 2-5 years of relevant experience. 
  • Demonstrating a strong technical understanding of Genesys Cloud CX software, including its architecture and integration with other systems.
  • Stay up to date on Genesys Cloud technologies. 
  • Troubleshoot and resolve customer issues.
  • Good analytical and problem-solving skills. 
  • Good functional understanding of business functions within your assigned area of responsibility.
  • Ability to develop complex flows within the supported functional area. 
  • Working knowledge of enterprise application system development methodology and life cycle.
  • Able to handle multiple tasks concurrently. 

Technical skills: 

  • Strong hands-on experience in designing, development, and implementation of Architect flows in Multi Channels - Calls, Web Chats/Web Messaging, Callbacks, Workflows and Emails on the Genesys Cloud CX platform.
  • Experience in integrating Genesys with AWS Lambda or using Genesys Data action to get data from CRM systems like SAP.
  • ACD Routing and Telecom Knowledge.
  • Good Knowledge of building Data Actions and scripts.
  • Experience in setting up Genesys components such as Queues, Flows, skill-based routing, agent profiles, etc.
  • Knowledge on JSON.
  • UI Framework knowledge is an added advantage.
  • Experience with test-driven development.
  • Awareness of software development lifecycle methodologies (Waterfall, Agile)  

Education

  • Graduation or Post Graduation in Computer Science/Engineering discipline. 

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

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Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

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