Keri
Rich
CPO at Liminal
"Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences"
"Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences"
Fri May 23 - 12:40 PM EDT/New York (See in local time)
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04/23/2024 12:40 PM
04/23/2024 01:00 PM
America/New_York
#WTGC2024
"Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences"
#WTGC2024
"Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences"
https://app.events.ringcentral.com/events/women-in-tech-global-conference-2024/reception
https://www.womentech.net/vfairs
"Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences"
"Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences"
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Session: Harnessing Generative AI to Enhance Both Your Customer and Employee Experiences
In an age where digital transformation is rapidly changing the landscape of business and consumer interactions, the power of generative AI stands out as the biggest productivity leap we've seen in a generation. This talk delves into how businesses can improve the entire employee experience with an effective internal generative AI rollout, while at the same time improving their customer experiences with the right AI strategy.The talk will start with discussing personalization at scale by using generative AI to curate tailored customer experiences, enhancing satisfaction and loyalty. Then we will talk about empowering from within by streamlining internal processes and fostering a culture of innovation, making the employee experience as paramount as the customer's. Lastly, we will touch on feedback loops and ethical considerations with a focus on ensuring the responsible use of AI, placing transparency, and trust at the core of your product strategy.
Key Takeaways
- Holistic Improvement: By integrating generative AI, businesses can simultaneously elevate the experiences of their employees and their customers, positioning themselves as leaders in the digital transformation era.
- Ethical AI: Beyond its capabilities, the responsible and ethical use of AI is paramount. Ensuring transparency and trust should be foundational to any AI-driven product strategy.
- Personalization at Scale: Generative AI has the power to transform customer experiences by offering unprecedented personalization, leading to increased satisfaction and loyalty.
Bio
Serving as the Chief Product Officer at Liminal, Keri is at the forefront of harnessing AI to enhance customer experiences. Building on her successful time as Vice President of Product Management at Shutterstock, her expertise spans across SaaS and AI innovations. A believer in sharing knowledge, Keri has contributed to discussions at premier events, including the Product Led Alliance's Summit. Passionate and forward-thinking, she continues to delve into the expansive possibilities of technology in forging authentic customer relationships.