Consumer Dispute Specialist I

About the Role:

We are seeking a detail-oriented Consumer Dispute Specialist
to manage consumer disputes from initiation to resolution. In this role, you
will ensure compliance with established policies and Fair Credit Reporting Act
(FCRA) regulations while adhering to strict timelines for dispute
acknowledgment and investigation results. You will review consumer dispute
reports, communicate effectively with consumers, and utilize multiple systems
to document actions and prioritize caseloads. Join our collaborative team and
contribute to providing exceptional service and support in the dispute
resolution process.

What You’ll Do:

• Manage consumer disputes accurately and efficiently from
  initiation to resolution, adhering to established policies, Fair Credit
  Reporting Act (FCRA) regulations, and dispute resolution timelines.
• Handle dispute acknowledgment notifications within five days
  and communicate investigation results within thirty days of receiving requests.
• Review consumer dispute reports, make sound judgments,
  gather supporting documentation, and determine appropriate actions while
  maintaining a high attention to detail throughout the process.
• Communicate effectively with consumers to understand their
  concerns and prioritize cases to manage your caseload efficiently.
• Utilize multiple systems and resources, manually review
  disputed information, update consumer reports, and notify credit bureaus and
  vendors as needed.
• Maintain knowledge of Yardi’s Resident Screening product,
  comply with confidentiality procedures, and follow FCRA regulations.

Who You Are:

• Bachelor’s degree or equivalent combination of education and
  experience
• One to two (1-2) years of experience in a legal or
  regulatory compliance position
• Knowledge of the FCRA or other consumer rights processes
• Knowledge of credit reports and civil and criminal record
  terminology
• Awesome written and verbal communication skills
• Proficiency in MS Office Suite and Outlook
• Phenomenal customer service skills and desire to go the
  extra mile
• Excellent attention to detail, organization, and the ability
  to prioritize effectively
• A love for details and accuracy!
• Professional phone demeanor and strong follow through
• Great people skills and the ability to be personable and
  professional

Ideal to Have:

• Experience working as a paralegal
• Experience using a customer relationship management (“CRM”)
  or sales database system

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We’ve created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company – we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#TeamYardi #YardiCareers

All submissions for open positions should be received
through Yardi’s applicant portal, accessed from Yardi’s corporate website.

EOE/Race/Gender/Disability/Vets

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