Technical Account Manager

Yardi is a global software company providing
innovative property management solutions and services in every real estate
market. We are focused on providing our customers with superior products and
outstanding customer service. We are passionate about technology and believe
work should be fulfilling and fun! We are committed to our customers, employees,
and the communities where we live.

We are
looking for motivated, enthusiastic team players with great customer service
skills to provide consultative,
implementation, system support, and professional services to a portfolio of
assigned Yardi clients!

What you
will do:

• Key contributor
  and chief architect of our clients' digital dreams, orchestrating the
  implementation and ongoing management of Yardi software solutions with flair
  and finesse
• Perform
  data mapping and conversion, user training, and other services to ensure
  successful software deployment.
• Consult
  with and provide direction to software end-users; assists end-users with the day-to-day
  operation of system software including financial reporting, accounting, and
  daily business operations.
• Advise
  and institute best practices relevant to clients in the application of Yardi
  products.
• Serve as a knowledge expert resource for
  specific user application(s) and as such is the point of escalation for many
  applications specific issues
• Research, analyze, and resolve software
  functionality and reporting problems for clients.
• Evaluate
  company resources and software functionality in connection with prioritizing
  and responding to client requests; provide recommendations and informed
  direction to clients regarding ancillary products and services that align with
  client business and operational needs and goals.
• Collaborate internally with
  analysts, designers, programmers, sales, and marketing with a focus on meeting
  client needs and maintaining high-level customer service standards; complete special
  projects related to department training and client support; and perform other
  Yardi duties as assigned.

What you
need to have:

• Bachelor’s Degree in Finance, Math, or
  Computer/Engineering Sciences or equivalent experience in the property
  management industry
• Proven
  project management experience and customer relationship management skill
• Understanding of property
  management industry and best practices
• Competence in some of the following areas: Strong
  analytical and problem-solving abilities, Microsoft operating and network
  system operation
• Collegial, team-oriented disposition with the desire
  and ability to establish cooperative working relationships with employees at
  all levels within Yardi, outside of Yardi, and with clients
• We are looking a fluent Arabic speaker.

What would
be helpful have?

• Ability to configure and manage
  networks and peripherals
• Experience with enterprise-level
  software: property, financial, and/or CRM systems

What you get
as a Yardi Employee

• A great place to work with fantastic
  people.
• Ability to learn new technology and
  develop professionally.
• Competitive compensation
• Comprehensive benefits – Medical/dental,
  paid time off and sick leave, paid holidays, profit sharing, and more!

At Yardi, we’ve created a
team of over 9,000 employees in over 40 locations around the globe dedicated to
making great real estate software products and fostering a collaborative work
environment. Yardi is a place where people with a wide variety of cultural and
life experiences come together to make a difference. Our corporate culture
stresses integrity, respect, trust, responsibility, and fun! Come join our
growing team!